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CompaniesBigCommerceMonthly reportsAugust 2018

BigCommerce in August 2018: incidents, uptime and changes

12incidents posted
3labelled major or critical
99.80%free of major/critical
92.52%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 1 h 25 min, incident time 2.3 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 3 · Minor 8 · No impact listed 1

Major and critical incidents 3

IncidentImpactStartedDurationStatusDay
Slow response times in a single data centerMajor16 minresolved08-08
Parts of BigCommerce Control Panel unavailableMajor18 minresolved08-10
Order verification emails inconsistently sentMajor51 minresolved08-22

Other incidents 9

IncidentImpactStartedDurationStatusDay
Slow response timesMinor1.8 hresolved08-03
Issues with Akamai Image ManagerMinor1.2 hresolved08-03
Availability issues with BigCommerce storesMinor26 minresolved08-08
Slow response times in a single data centre.Minor54 minresolved08-08
Slow response timesNo impact listed56 minresolved08-15
Slow response timesMinor29 minresolved08-17
Slow response timesMinor1.6 hresolved08-18
Slow response times in a single data centerMinor1.4 hresolved08-18
BigCommerce Analytics delayed metricsMinor47 hresolved08-22

Cite this

BigCommerce posted 12 status incidents in August 2018 (3 major or critical); 0 price changes and 0 notable page changes observed.

Title
BigCommerce in August 2018
Vendor
BigCommerce
Date
URL
https://rewindex.com/company/bigcommerce/2018/08

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