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CompaniesBigCommerceMonthly reportsJuly 2018

BigCommerce in July 2018: incidents, uptime and changes

9incidents posted
2labelled major or critical
99.98%free of major/critical
98.75%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 6 min, incident time 9 h 15 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 2 · Minor 6 · No impact listed 1

Major and critical incidents 2

IncidentImpactStartedDurationStatusDay
Issues completing transactionsMajor1 minresolved07-12
Images not loading or missing in WebDAVMajor5 minresolved07-12

Other incidents 7

IncidentImpactStartedDurationStatusDay
Slow response timesMinor27 minresolved07-06
Slow response timesMinor2.9 hresolved07-06
Slow response timesMinor19 minresolved07-12
Phone outage at our Austin contact centerMinor1.8 hresolved07-17
Slower response times for Search, Related Products, Product FilteringMinor1.4 hresolved07-19
Slowness issues with a subset of BigCommerce storesNo impact listed22 minresolved07-24
Slow response timesMinor2.3 hresolved07-26

Cite this

BigCommerce posted 9 status incidents in July 2018 (2 major or critical); 0 price changes and 0 notable page changes observed.

Title
BigCommerce in July 2018
Vendor
BigCommerce
Date
URL
https://rewindex.com/company/bigcommerce/2018/07

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