# BigCommerce in July 2018: incidents, uptime and changes

> BigCommerce in July 2018: 9 incidents on its status page (2 major or critical), 99.98% free of major or critical incidents (vendor-reported). From Rewindex’s archive of BigCommerce’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/bigcommerce/2018/07
Last updated: 2018-08-01T00:00:00Z

- Incidents posted: 9 (major/critical: 2) · Maintenance: 0
- By vendor impact label: major 2, minor 6, none 1
- Uptime (vendor-reported): 99.98% free of major/critical incidents, 98.75% free of any incident; outage time 6 min, incident time 9 h 15 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [June 2018](https://rewindex.com/company/bigcommerce/2018/06.md) · Next: [August 2018](https://rewindex.com/company/bigcommerce/2018/08.md) · [All months](https://rewindex.com/company/bigcommerce/reports.md) · [BigCommerce](https://rewindex.com/company/bigcommerce.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Issues completing transactions](https://rewindex.com/company/bigcommerce/incidents/htmdcjjvm00r.md) | major | 2018-07-12 17:59 UTC | 2018-07-12 18:00 UTC | 1 min | resolved |
| [Images not loading or missing in WebDAV](https://rewindex.com/company/bigcommerce/incidents/kj3zg9s6hfhf.md) | major | 2018-07-12 18:09 UTC | 2018-07-12 18:14 UTC | 5 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Slow response times](https://rewindex.com/company/bigcommerce/incidents/jbxqhyw5nfhm.md) | minor | 2018-07-06 15:39 UTC | 2018-07-06 16:06 UTC | 27 min | resolved |
| [Slow response times](https://rewindex.com/company/bigcommerce/incidents/zzvsmsmw5w70.md) | minor | 2018-07-06 18:09 UTC | 2018-07-06 21:03 UTC | 2.9 h | resolved |
| [Issues completing transactions](https://rewindex.com/company/bigcommerce/incidents/htmdcjjvm00r.md) | major | 2018-07-12 17:59 UTC | 2018-07-12 18:00 UTC | 1 min | resolved |
| [Images not loading or missing in WebDAV](https://rewindex.com/company/bigcommerce/incidents/kj3zg9s6hfhf.md) | major | 2018-07-12 18:09 UTC | 2018-07-12 18:14 UTC | 5 min | resolved |
| [Slow response times](https://rewindex.com/company/bigcommerce/incidents/v7gnz1vh4846.md) | minor | 2018-07-12 21:45 UTC | 2018-07-12 22:04 UTC | 19 min | resolved |
| [Phone outage at our Austin contact center](https://rewindex.com/company/bigcommerce/incidents/0lysbjhxt7jr.md) | minor | 2018-07-17 14:54 UTC | 2018-07-17 16:42 UTC | 1.8 h | resolved |
| [Slower response times for Search, Related Products, Product Filtering](https://rewindex.com/company/bigcommerce/incidents/7jfn5fsjqf8h.md) | minor | 2018-07-19 21:24 UTC | 2018-07-19 22:50 UTC | 1.4 h | resolved |
| [Slowness issues with a subset of BigCommerce stores](https://rewindex.com/company/bigcommerce/incidents/l4l1yj79sft8.md) | none | 2018-07-24 19:11 UTC | 2018-07-24 19:33 UTC | 22 min | resolved |
| [Slow response times](https://rewindex.com/company/bigcommerce/incidents/pp636td9w0pw.md) | minor | 2018-07-26 18:47 UTC | 2018-07-26 21:02 UTC | 2.3 h | resolved |

## Cite this

BigCommerce posted 9 status incidents in July 2018 (2 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/bigcommerce/2018/07
- Citation: BigCommerce, “BigCommerce in July 2018” (2018-07-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/bigcommerce/2018/07 (CC BY 4.0).
- Markdown link: `[BigCommerce: BigCommerce in July 2018 (2018-07-01)](https://rewindex.com/company/bigcommerce/2018/07)`


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Canonical: https://rewindex.com/company/bigcommerce/2018/07 · Markdown: https://rewindex.com/company/bigcommerce/2018/07.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:12:36.479Z