# BigCommerce in August 2018: incidents, uptime and changes

> BigCommerce in August 2018: 12 incidents on its status page (3 major or critical), 99.80% free of major or critical incidents (vendor-reported). From Rewindex’s archive of BigCommerce’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/bigcommerce/2018/08
Last updated: 2018-09-01T00:00:00Z

- Incidents posted: 12 (major/critical: 3) · Maintenance: 0
- By vendor impact label: major 3, minor 8, none 1
- Uptime (vendor-reported): 99.80% free of major/critical incidents, 92.52% free of any incident; outage time 1 h 25 min, incident time 2.3 days
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [July 2018](https://rewindex.com/company/bigcommerce/2018/07.md) · Next: [September 2018](https://rewindex.com/company/bigcommerce/2018/09.md) · [All months](https://rewindex.com/company/bigcommerce/reports.md) · [BigCommerce](https://rewindex.com/company/bigcommerce.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Slow response times in a single data center](https://rewindex.com/company/bigcommerce/incidents/xgsm2sqmthrq.md) | major | 2018-08-08 18:18 UTC | 2018-08-08 18:34 UTC | 16 min | resolved |
| [Parts of BigCommerce Control Panel unavailable](https://rewindex.com/company/bigcommerce/incidents/5nxvw5dbm6kf.md) | major | 2018-08-10 17:24 UTC | 2018-08-10 17:42 UTC | 18 min | resolved |
| [Order verification emails inconsistently sent](https://rewindex.com/company/bigcommerce/incidents/c2jrx2xk4dnd.md) | major | 2018-08-22 15:31 UTC | 2018-08-22 16:22 UTC | 51 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Slow response times](https://rewindex.com/company/bigcommerce/incidents/ftg28c9qjqmj.md) | minor | 2018-08-03 02:49 UTC | 2018-08-03 04:34 UTC | 1.8 h | resolved |
| [Issues with Akamai Image Manager](https://rewindex.com/company/bigcommerce/incidents/hc5d1byypl0d.md) | minor | 2018-08-03 17:51 UTC | 2018-08-03 19:03 UTC | 1.2 h | resolved |
| [Availability issues with BigCommerce stores](https://rewindex.com/company/bigcommerce/incidents/h1mxvhjq2tdn.md) | minor | 2018-08-08 01:17 UTC | 2018-08-08 01:43 UTC | 26 min | resolved |
| [Slow response times in a single data centre.](https://rewindex.com/company/bigcommerce/incidents/ycm93536nv62.md) | minor | 2018-08-08 03:28 UTC | 2018-08-08 04:22 UTC | 54 min | resolved |
| [Slow response times in a single data center](https://rewindex.com/company/bigcommerce/incidents/xgsm2sqmthrq.md) | major | 2018-08-08 18:18 UTC | 2018-08-08 18:34 UTC | 16 min | resolved |
| [Parts of BigCommerce Control Panel unavailable](https://rewindex.com/company/bigcommerce/incidents/5nxvw5dbm6kf.md) | major | 2018-08-10 17:24 UTC | 2018-08-10 17:42 UTC | 18 min | resolved |
| [Slow response times](https://rewindex.com/company/bigcommerce/incidents/rh423kyj99fm.md) | none | 2018-08-15 16:29 UTC | 2018-08-15 17:25 UTC | 56 min | resolved |
| [Slow response times](https://rewindex.com/company/bigcommerce/incidents/kkp3vbrdb1f4.md) | minor | 2018-08-17 17:22 UTC | 2018-08-17 17:51 UTC | 29 min | resolved |
| [Slow response times](https://rewindex.com/company/bigcommerce/incidents/s9prltsxy2y6.md) | minor | 2018-08-18 09:27 UTC | 2018-08-18 11:03 UTC | 1.6 h | resolved |
| [Slow response times in a single data center](https://rewindex.com/company/bigcommerce/incidents/7hk7l8t8cqvs.md) | minor | 2018-08-18 11:17 UTC | 2018-08-18 12:39 UTC | 1.4 h | resolved |
| [Order verification emails inconsistently sent](https://rewindex.com/company/bigcommerce/incidents/c2jrx2xk4dnd.md) | major | 2018-08-22 15:31 UTC | 2018-08-22 16:22 UTC | 51 min | resolved |
| [BigCommerce Analytics delayed metrics](https://rewindex.com/company/bigcommerce/incidents/btyl8kc30m4s.md) | minor | 2018-08-22 16:54 UTC | 2018-08-24 15:24 UTC | 47 h | resolved |

## Cite this

BigCommerce posted 12 status incidents in August 2018 (3 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/bigcommerce/2018/08
- Citation: BigCommerce, “BigCommerce in August 2018” (2018-08-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/bigcommerce/2018/08 (CC BY 4.0).
- Markdown link: `[BigCommerce: BigCommerce in August 2018 (2018-08-01)](https://rewindex.com/company/bigcommerce/2018/08)`


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Canonical: https://rewindex.com/company/bigcommerce/2018/08 · Markdown: https://rewindex.com/company/bigcommerce/2018/08.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T11:01:53.537Z