Notable SaaS vendor changes, page 20

Render Dashboard was unavailable in a critical-impact incident starting 2026-07-15 00:22 UTC, resolved at 2026-07-15 00:54 UTC after 31 min. Render reported identifying the root cause and making a change that restored the dashboard, but did not specify the cause or fix.

Elastic Cloud reported a major Cloud Console incident affecting access to create, update, delete and view Elastic Cloud Hosted deployments. It started at 2026-07-15 00:15 UTC; management access was restored at 00:31 UTC, and the incident was resolved at 2026-07-15 01:12 UTC, with a reported duration of 56 min.

SurveyMonkey reported a major Help Center chatbot outage preventing customers from reaching a live agent or submitting an email support case. It started at 2026-07-14 19:07 UTC and was resolved at 2026-07-14 20:06 UTC, lasting 58 min. A fix was implemented at 07-14 20:00 UTC; no cause was stated.

Mux reported a major incident affecting Mux Video - Live and Mux Video - VOD, with playback errors or timeouts for some customers. It started at 2026-07-14 17:09 UTC and lasted 2 h 52 min, resolving at 2026-07-14 20:01 UTC; a fix was implemented at 2026-07-14 18:03 UTC.

Bitrise reported a major ORD data center outage affecting Builds (CI), with possible failures or delays, starting 2026-07-14 16:40 UTC and resolved after 25 h 33 min. Dropped packets between nodes caused failed health checks and cluster-wide disruption; mitigation restored job scheduling, and network configuration changes were applied across all data centers.

Lever reported a critical outage affecting offer-letter generation and delivery in Global Data Center - LeverTRM - Hire, Hire +, starting 2026-07-14 14:47 UTC and resolved 2026-07-14 23:50 UTC (9 h 2 min). The postmortem reported intermittent document/resume preview failures caused by a failed conversion step; no data loss occurred.

Sentry reported critical error-ingestion degradation in the DE region starting 2026-07-14 14:44 UTC and resolved at 2026-07-14 19:32 UTC, lasting 4 h 47 min. Error processing returned to real time and backlogs cleared; a fix was deployed to unblock feedback ingestion, which also returned to real time with its backlog processed.

Help Scout reported a major incident affecting Docs Sites and Web App: Docs sites failed to load, with intermittent loading issues continuing after an initial recovery. The incident started at 2026-07-14 12:17 UTC and was resolved at 2026-07-14 19:00 UTC, lasting 6 h 43 min; Help Scout confirmed Docs was fully operational.

Cloudsmith reported a major incident causing intermittent Docker image sync failures from 2026-07-14 08:23 UTC to 2026-07-14 16:07 UTC, lasting 7 h 43 min. Security scan results were delayed, and some customers experienced SBOM generation failures during mitigation. Services were fully restored and the impacted SBOM backfill completed.

Canva reported a major Billing and subscriptions incident in which users were shown the wrong subscription status. It started at 2026-07-13 22:57 UTC and was resolved at 2026-07-13 23:17 UTC, lasting 19 min.

Amplitude reported a critical outage affecting its UI, MCP and REST APIs, starting 2026-07-13 21:31 UTC and resolved at 2026-07-13 23:07 UTC (1 h 36 min). A fix was implemented; Amplitude expected no data loss, said the EU data center should be unaffected, and required no customer action.

Amplitude reported a major degradation affecting Agents and Chat: some users could not load or use AI-powered features. The incident started at 2026-07-13 18:51 UTC and was resolved at 2026-07-13 23:17 UTC, lasting 4 h 25 min; no cause or fix was stated.

Mailgun reported a critical incident involving US Email Validation 500 errors and an unavailable Control Panel, starting 2026-07-13 18:23 UTC and resolved at 2026-07-13 19:56 UTC (1 h 32 min). A fix was implemented and monitored; no cause was stated.

Monday.com reported major platform latency and loading failures affecting Boards, Dashboards, Docs, Automations, AI features and other services, with Platform and Dashboards components listed across AUS, EU and US. The incident started at 2026-07-13 14:37 UTC and lasted 2 h 57 min, resolving at 2026-07-13 17:34 UTC; a fix was implemented at 17:04 UTC.

Amplitude reported a major outage affecting the Custom Metrics metric details page, which could fail to load or display an error. The incident started at 2026-07-13 11:41 UTC and was resolved at 2026-07-13 14:59 UTC, lasting 3 h 17 min. A deployed fix restored normal loading; no data was lost.

Buffer reported a major delay in new Threads comments caused by a Meta API issue, from 2026-07-13 08:48 UTC to 2026-07-19 10:20 UTC, lasting 6 days 1 h. Normal delivery was restored, and a backup mechanism recovered recent delayed comments; manual sync was also available through the Threads channel page in Community or Sync now.

Amplitude reported major elevated latency in the EU affecting Analytics - Web Application, Audiences - Web Application, Experiment - Web Application, Guides & Surveys, Session Replay and Web Application. The incident ran from 2026-07-13 06:15 UTC to 2026-07-13 08:39 UTC (2 h 23 min); a rollback restored performance.

Sentry reported critical ingestion delays for spans, logs and crons in the US region, affecting monitoring and alerting. The incident ran from 2026-07-13 00:58 UTC to 2026-07-13 02:56 UTC (1 h 58 min); Sentry implemented a fix and confirmed ingestion had caught up and alerts were restored.

Baseten reported a major partial outage of Model APIs affecting Kimi-K2.6 and GLM-5.2, starting 2026-07-13 00:04 UTC and lasting 2 h 6 min until resolution at 2026-07-13 02:10 UTC. Baseten identified an infiniband outage at one provider; GLM-5.2 recovered first, followed by Kimi-K2.6.

CockroachDB reported a major cluster creation failure affecting CockroachDB Basic/Standard starting at 2026-07-12 20:08 UTC. Cluster creation was restored at 2026-07-12 21:24 UTC, resolving the incident after 1 h 16 min.

Heap dashboards and charts experienced loading delays or failures in the App, with impact rated major. The incident started at 2026-07-12 13:54 UTC and was resolved at 2026-07-13 12:49 UTC, lasting 22 h 55 min; no cause or specific fix was stated.

SentinelOne reported a critical outage affecting console access in Germany (EU1) and USA (NA1), starting 2026-07-12 11:36 UTC and resolved at 2026-07-12 16:58 UTC, lasting 5 h 21 min. The vendor identified the underlying issue without disclosing its cause and confirmed all services were fully restored.

JFrog reported a critical potential Xray disruption across all regions, with a subset of customers potentially experiencing authentication errors or failures accessing Xray and performing related operations. It started at 2026-07-12 10:45 UTC and was resolved at 2026-07-12 12:45 UTC, lasting 1 h 59 min; no cause or specific fix was stated.

A major Cloudinary incident caused elevated errors for g_auto requests on AP Datacenter - Media Transformation API - AP and Media Transformation API - AP. Errors began approximately 09:00 UTC on July 12; the incident record started 2026-07-12 10:20 UTC and lasted 2 h 24 min. At 2026-07-12 12:44 UTC, services and affected URLs were reported functioning normally.

Some Canva users experienced issues downloading video designs in a major-impact incident affecting Designs - Downloading designs and Downloading designs. It started at 2026-07-12 08:38 UTC and was resolved at 2026-07-12 17:29 UTC, lasting 8 h 51 min; no cause or specific fix was stated.

Brex’s Dashboard and External APIs were down for temporary maintenance starting 2026-07-12 07:08 UTC. The vendor marked the impact as major; maintenance ended and availability was restored at 2026-07-12 07:17 UTC, after 9 min.

Cloudsmith reported a major partial outage with elevated error rates across all regions, starting at 2026-07-11 00:59 UTC and resolved at 2026-07-11 01:26 UTC; the computed duration was 26 min. Engineers reported resolving the issue at 01:07 UTC, but no cause was stated.

Sentry reported critical degradation of US Error Ingestion and US Errors Alerting, delaying ingested errors from 2026-07-10 22:43 UTC to 2026-07-11 03:34 UTC (4 h 51 min). Sentry confirmed the backlog was processed at resolution; no specific cause was stated.

BigCommerce reported a major Storefront availability incident affecting a subset of stores, starting at 2026-07-10 21:11 UTC and resolved at 2026-07-11 00:04 UTC, lasting 2 h 52 min. Engineers investigated, but no cause or specific fix was stated.

Mailgun reported a major incident making the Control Panel unavailable for some users, with Email Validation also listed as affected. It started at 2026-07-10 18:07 UTC and resolved at 2026-07-10 20:11 UTC, lasting 2 h 3 min; Mailgun rolled out a fix to impacted regions.

Bitrise’s Workflow Editor experienced elevated HTTP errors, page-load failures and timeouts affecting all users in a major (SEV-1) incident from 2026-07-10 17:49 UTC to 2026-07-10 19:50 UTC, lasting 2 h 1 min. Bitrise attributed it to an ongoing LaunchDarkly incident affecting flag delivery evaluations; a workaround restored normal loading before resolution.

LaunchDarkly reported a critical incident from 2026-07-10 17:40 UTC to 2026-07-10 18:19 UTC, when it was resolved: app.launchdarkly.com was unavailable and flag-value retrieval had elevated failure rates. Customers using client-side or server-side SDKs should have continued seeing last known flag values where a local cache existed.

Secureframe reported a critical incident affecting API, Trust, and Web Application: elevated API errors with a third-party vendor caused app-wide issues. It started at 2026-07-10 17:25 UTC and was resolved at 2026-07-10 18:57 UTC, lasting 1 h 32 min; the third-party service recovered and all affected services were fully operational.

Discord reported a major incident affecting billing operations across API and Payments, starting 2026-07-10 16:49 UTC and resolved at 2026-07-10 19:33 UTC, lasting 2 h 43 min. A fix was implemented by 17:11 UTC and monitored before resolution; no cause was stated.

Runway reported a critical outage affecting App, Backend, and Public API starting 2026-07-10 16:42 UTC, lasting 1 h 0 min and resolved at 2026-07-10 17:42 UTC. A fix was released at 07-10 16:48 UTC with improvements observed; no specific cause or user-facing failure was stated.

Snowflake reported a major PrivateLink connectivity outage in Azure - East US 2 (Virginia), potentially causing connection errors or timeouts. It started at 2026-07-10 14:30 UTC and resolved at 2026-07-10 16:28 UTC (1 h 57 min). Telemetry indicated connectivity had recovered around 14:33 UTC, mitigating impact for most customers.

Datadog reported a major Data Streams Monitoring degradation in US1 from 2026-07-10 14:09 UTC to 2026-07-10 15:59 UTC, lasting 1 h 50 min. Latency metrics were delayed or not updating for some users, potentially preventing monitor alerts. A fix was implemented; a small percentage of data was still being backfilled before resolution.

ActiveCampaign reported a critical outage making customer accounts hosted in the APAC region unavailable from 2026-07-10 00:49 UTC to 2026-07-10 02:01 UTC, lasting 1 h 12 min. A fix was implemented by 07-10 01:45 UTC, and the incident was subsequently resolved.

Render reported a major incident causing brief disruptions to some Singapore services and datastores, including Background Workers, Cron Jobs, PostgreSQL, Redis, Web Services, and Web Services - Free Tier. It started at 2026-07-09 18:18 UTC and was resolved at 2026-07-09 18:44 UTC, lasting 26 min; Render reported implementing a fix and monitoring results.

Matillion reported a critical incident involving Snowflake Runner key-pair/secret retrieval failures affecting Agents in AU, EU and US regions. It started at 2026-07-09 12:23 UTC and was resolved at 2026-07-09 14:44 UTC, lasting 2 h 20 min; Matillion said the issue was identified and a fix was being implemented, but provided no cause or fix details.

Pinecone reported a major outage causing 5xx errors on some requests for some Serverless indexes in Azure eastus2. It started at 2026-07-09 09:50 UTC and was resolved at 2026-07-09 14:37 UTC, lasting 4 h 47 min; Pinecone reported implementing a fix and monitoring the results.

A major Bluesky disruption affected Hootsuite and Talkwalker from 2026-07-09 09:19 UTC to 2026-07-09 11:13 UTC (1 h 54 min), causing publishing and scheduling difficulties and stopping new Bluesky data capture for listening or monitoring. Bluesky confirmed its issue was fixed; Hootsuite marked the incident resolved and reported services recovering.

Amplitude reported a major outage: shared embeds and public dashboard/chart links displayed blank pages between 00:24 UTC Jul 9 and 08:50 UTC. The incident started at 2026-07-09 09:12 UTC and resolved at 2026-07-09 09:45 UTC (33 min). Rolling back the affected service restored rendering; no data was lost and no customer action was needed.

Statsig’s major V2 Config Delivery API incident was recorded starting 2026-07-09 01:28 UTC and resolved after 1 h 8 min. Launched Feature Gates could return false instead of defaults between 20:56 UTC on July 8 and 01:40 UTC on July 9; V1 was unaffected. A config-spec generation change caused the issue; affected services were rolled back.

Expo reported a critical EAS backend outage affecting EAS Build, EAS Hosting, EAS Insights, EAS Submit, EAS Update, EAS Workflows and the Website from 2026-07-08 20:39 UTC to 2026-07-08 21:29 UTC (50 min). Expo implemented a fix at 21:01 UTC and confirmed all services were operational at resolution; no cause was stated.