Everything SaaS vendor changes, page 5

Asana reported a major partial API outage affecting API, Mobile, US - API, and US - Mobile, starting 2026-09-30 14:31 UTC and resolved at 2026-09-30 15:21 UTC after 50 min. Asana reported system recovery and monitoring at 15:09 UTC; no cause or specific fix was stated.

Buildkite reported a major outage preventing macOS hosted agent jobs from starting because of a misconfigured agent image update. Recorded start: 2026-09-30 06:30 UTC; recorded resolution: 2026-09-28 01:30 UTC; duration unknown. The vendor reported a fix and normal operation for new jobs; affected jobs still in Scheduled must be canceled and retried.

RudderStack reported a critical Data Ingestion issue in the EU region from 2026-09-29 21:57 UTC to 2026-09-29 22:58 UTC, lasting 1 h 1 min. A fix was implemented at 09-29 22:39 UTC, and the incident was resolved; no cause was stated.

Baseten reported a major incident affecting Dedicated Inference, with elevated 500s in a single us-central region starting 2026-09-29 19:44 UTC. A fix was implemented at 2026-09-29 19:52 UTC, and the incident was resolved at 2026-09-29 19:57 UTC after 13 min.

Cursor reported a major xAI model degradation affecting CLI, Cloud Agents, Grok Bot, and IDE: users could see errors, slow responses, rate limiting, and failed Agent requests or Cloud Agent tasks. It started at 2026-09-29 19:43 UTC and was resolved at 2026-09-29 20:18 UTC; the reported duration was 34 min.

Rippling reported a critical outage that prevented its app from loading, starting 2026-09-29 19:20 UTC and resolved at 2026-09-30 03:55 UTC (8 h 35 min). The vendor observed authentication database overload; access initially recovered with degraded performance, and the app was fully operational by 09-29 19:51 UTC while root-cause investigation continued.

Descript reported a major outage in its transcription pipeline: transcription jobs could become stuck or fail. The incident started at 2026-09-29 18:12 UTC and was resolved at 2026-09-29 20:30 UTC, lasting 2 h 17 min; Descript reported restoring functionality but did not specify the underlying cause.

Close reported a major Application UI outage in which parts of the application failed to load. The incident started at 2026-09-29 17:48 UTC and was resolved at 2026-09-29 18:15 UTC, lasting 26 min. Close said the issue was identified and reverted.

ElevenLabs reported a major outage affecting Agents and STT, with increased latency, conversation failures and STT 429 errors; Creative Platform impact was possible but unclear. It began at 2026-09-29 16:00 UTC and lasted 4 h 23 min, resolving at 2026-09-29 20:23 UTC after a fix for the likely root cause; all services were reported operational and stable.

Contentful reported a major incident affecting some customers: CORS preflight failures for browser requests to cross-space references on CDA, including EU data residency. It started at 2026-09-29 14:39 UTC and was resolved at 2026-09-29 15:44 UTC, lasting 1 h 5 min; Contentful identified the cause but did not disclose it or the fix.

Anthropic reported major errors affecting claude.ai, Claude Code, Claude Cowork and the Claude API, blocking sign-ins, new sessions, purchases and uploads; some messages may not have been saved. Impact occurred from 14:00 UTC to 14:59 UTC; the incident started 2026-09-29 14:21 UTC and resolved at 2026-09-29 16:27 UTC (recorded duration: 2 h 5 min).

A major incident caused errors across claude.ai, Claude Code, Claude Cowork and the Claude API, disrupting sign-ins and other workflows; some messages may not have been saved. Reported impact was 14:00–14:59 UTC on 2026-09-29. The incident record started at 2026-09-29 14:21 UTC and resolved at 2026-09-29 16:27 UTC (computed duration: 2 h 5 min).

Box reported a critical outage affecting All Files Page, Box Notes, API calls, logins and downloads, starting 2026-09-29 14:15 UTC and resolved at 2026-09-29 15:30 UTC (computed duration: 1 h 14 min). Box said its systems automatically detected and corrected the underlying issue, with no current impact.

Chargebee reported major degradation affecting API (US), with failed requests for some merchants between 11:58 UTC and 12:08 UTC. The incident started at 2026-09-29 12:35 UTC and resolved at 2026-09-29 14:35 UTC (2 h 0 min); Chargebee said services had recovered and were monitored for stability.

Redpanda reported a major partial sign-in outage at cloud.redpanda.com, with failed logins detected starting at 2125 UTC. The incident ran from 2026-09-28 22:14 UTC to 2026-09-29 01:16 UTC (3 h 1 min); Redpanda identified upstream-provider rate limiting and closed it reporting no observed impact and all systems normal.

GitHub reported a critical Copilot Code Review degradation starting 2026-09-28 21:16 UTC, resolved at 2026-09-28 22:08 UTC (51 min). Approximately 70% of requested reviews did not complete across all environments; affected users needed to re-request reviews. GitHub attributed the issue to a dependent-service change and reported a revert underway before recovery.

GitHub Copilot reported a critical Code Review outage starting 2026-09-28 21:16 UTC, resolved at 2026-09-28 22:08 UTC (51 min). Approximately 70% of requested reviews failed across all environments; failed reviews were not automatically retried, so users needed to re-request them from their pull requests. GitHub attributed the issue to a dependent-service change and reported a rollback underway.

Convex’s AI Gateway rejected requests during a critical outage starting 2026-09-28 21:09 UTC and resolved at 2026-09-28 22:13 UTC, lasting 1 h 3 min. Convex attributed the failures to an upstream provider, implemented a fix, and confirmed service was restored.

Xero reported a critical outage preventing US customers from accessing US Payroll (Powered by Gusto), starting 2026-09-28 20:32 UTC and resolved at 2026-09-28 21:23 UTC, lasting 51 min. Xero attributed the outage to an issue on Gusto's side; Gusto implemented a fix and resolved it.

Some Drift customers could not see conversations and playbooks after logging in during a major outage starting 2026-09-28 19:06 UTC. Salesloft reported a fix and monitoring at 09-28 22:00 UTC, then confirmed resolution at 2026-09-29 14:39 UTC; the incident lasted 19 h 33 min.

Grafana Cloud reported a critical platform access outage affecting AWS US East - prod-us-east-3 and Grafana - AWS US East - prod-us-east-3 from 2026-09-28 17:32 UTC to 2026-09-28 19:21 UTC, lasting 1 h 49 min. Grafana identified the issue and applied a mitigation before resolving it; no cause was stated.

Cloudsmith reported a major incident affecting customers' ability to push and pull Docker images, starting at 2026-09-28 16:55 UTC and resolved at 2026-09-28 17:28 UTC after 33 min. Engineering released a fix and monitored performance before resolution.

ActiveCampaign reported a critical outage preventing transactional emails from sending, starting at 2026-09-28 15:05 UTC and resolved at 2026-09-28 18:55 UTC, lasting 3 h 50 min. Backlogged messages began sending at 15:16 UTC, and a fix was implemented at 15:22 UTC.

ElevenLabs reported a major outage affecting ElevenAgents EU residency, starting 2026-09-28 13:50 UTC and lasting 49 min. The vendor investigated a possible underlying database provider issue and released a fix; it stated resolution time was 14:18 UTC, with the incident marked resolved at 14:39 UTC.

Squarespace reported a major loading and editing outage affecting Commerce, Email Campaigns, and Site Editing, including access to the Email Campaigns panel and applying or accessing certain premium features. It started at 2026-09-28 13:17 UTC and lasted 48 min; a fix was implemented at 13:50 UTC, and the incident was resolved at 14:06 UTC.

Box Notes users could encounter errors or slowness when creating or updating notes. Box marked the impact as major; the incident started at 2026-09-28 10:04 UTC and was resolved at 2026-09-28 10:31 UTC, lasting 27 min. Box confirmed full functionality was restored but stated no cause or specific fix.

Cloudinary reported a major EU-region incident affecting uploads (eager transformations), transformations, and delivery; errors began approximately 06:15 UTC on 2026-09-28. The recorded incident started at 2026-09-28 09:58 UTC and was resolved at 2026-09-28 14:33 UTC, lasting 4 h 35 min. A fix was implemented at 10:08 UTC.

Xero reported a major ATO outage preventing customers from filing tax returns or STP filings, affecting AU Payroll and Tax Reporting - BAS, TPAR. It started at 2026-09-28 00:03 UTC and lasted 25 min, resolving at 2026-09-28 00:28 UTC after the ATO implemented a fix.

Confluent reported a major degradation: Cloud Metrics were delayed from 00:33 to 02:15 UTC on Sep 27, potentially leaving recent-metrics queries incomplete or empty. Marked resolved, its timestamps conflict: start 2026-09-27 17:17 UTC, resolution 2026-09-27 02:00 UTC, and update-stated resolution 02:15 UTC; computed duration is unknown.

A critical Snowflake outage affected services in AWS - US West (Commercial Gov - Oregon) and AWS - US West (Oregon), starting 2026-09-27 02:15 UTC and resolving 2026-09-27 03:16 UTC (1 h 0 min). Snowflake attributed the impact to its third-party cloud platform and coordinated with that platform to implement a fix and confirm restoration.

Figma reported a critical disruption from 2026-09-27 01:04 UTC to 2026-09-27 02:32 UTC, lasting 1 h 28 min, with services degraded or unavailable due to failures with AWS and other dependencies. Affected components included Figma Design, FigJam, Dev Mode, REST API, and Sign-in & Account Access; Figma reported services operational at 01:18 UTC before confirming resolution.

Linear reported a critical EU sync outage starting 2026-09-27 00:55 UTC; the incident record lasted 4 days 16 h, closing 2026-10-01 17:50 UTC. Linear identified a faulty deployment; a restart restored access and offline syncing by 09-27 11:15 UTC. Linear said user impact ended then and later published a post-mortem.

Fly.io reported a critical network outage affecting connectivity to the AMS region, starting at 2026-09-26 19:31 UTC and resolved at 2026-09-26 19:53 UTC (21 min). Fly.io worked with upstream providers to restore connectivity and reported the network recovering at 19:46 UTC.

Sigma Computing reported a major incident affecting password-authentication logins and scheduled exports across Azure, AWS and GCP, linked to an email-service disruption. Recorded from 2026-09-26 15:25 UTC to 2026-09-26 16:11 UTC (45 min), it was resolved after a fix; updates separately cited an approximate start of September 26, 2026, at 11:24 AM UTC.

Inngest reported a major incident causing delays with function execution, starting at 2026-09-26 06:01 UTC and resolved at 2026-09-26 06:20 UTC, lasting 18 min. The vendor confirmed the system was fully operational but stated no cause or specific fix.

Plaid reported a major disruption affecting Bank of America connections and API calls through Plaid, starting at 2026-09-26 03:40 UTC and resolved at 2026-09-26 05:15 UTC (1 h 34 min). Plaid stated that Bank of America was experiencing downtime impacting all channels and data recipients.

A major outage at releases.hashicorp.com caused 504 errors, affecting terraform provider downloads and Vault Radar access. The incident started at 2026-09-26 02:35 UTC and lasted 28 min, resolving at 2026-09-26 03:03 UTC; engineering implemented a fix and confirmed normal operation.

A major outage prevented access to releases.hashicorp.com, causing 504 errors and affecting terraform provider downloads and Vault Radar access. The recorded incident started at 2026-09-26 02:35 UTC and lasted 28 min, resolving at 2026-09-26 03:03 UTC; engineering reported implementing a fix.

Snowflake reported a critical outage in AWS - Europe (Ireland), potentially preventing sign-in, queries, data management and private connectivity. The incident started at 2026-09-25 23:00 UTC and was resolved at 2026-09-26 00:20 UTC, lasting 1 h 20 min. Snowflake implemented a fix and confirmed restoration after monitoring; scheduled and serverless task backlogs cleared by 23:43 UTC.

Codex experienced a critical outage with elevated errors starting 2026-09-25 22:58 UTC, lasting 55 min and resolving at 2026-09-25 23:54 UTC. OpenAI advised that login via API key would unblock access, then applied a mitigation and confirmed full recovery.

Codex experienced a critical outage with elevated errors from 2026-09-25 22:58 UTC to 2026-09-25 23:54 UTC, lasting 55 min. Login via API key was offered as a workaround; the vendor applied a mitigation and reported full recovery.

New Relic reported a major US-region incident affecting some customers, with delayed data in queries, charts, and dashboards and delayed, missing, or suppressed alert notifications. The incident started at 2026-09-25 19:57 UTC and was resolved at 2026-09-25 22:33 UTC, with impacted services restored to normal operations.

Render reported a major incident affecting builds and deploys for a subset of services in Oregon, from 2026-09-25 18:26 UTC to 2026-09-25 18:38 UTC (12 min), now resolved. Services using a prebuilt Docker image and static sites were unaffected.

Buffer reported a major incident where the app opened but accounts did not fully load, disrupting normal access. It started at 2026-09-25 14:44 UTC and was resolved at 2026-09-25 16:04 UTC, lasting 1 h 20 min; Buffer said it fixed the core loading issue but did not specify the cause.

RunPod reported a critical network connectivity outage in EU-SE-1 starting 2026-09-24 21:12 UTC and resolved at 2026-09-24 21:45 UTC, lasting 33 min. The vendor confirmed the EU-SE-1 DC network was operating normally after resolution.

Errors affected access to Netlify-hosted sites across Edge Functions, High-Performance Edge Network, and Standard Edge Network in a major-impact outage starting 2026-09-24 19:01 UTC. Netlify reported normal operation at 2026-09-24 19:10 UTC and resolved the incident at 2026-09-24 19:25 UTC; the recorded duration was 23 min.

Drata reported major cron service degradation affecting background tasks that flag expired reports, update approval statuses, apply policies, and recalculate control readiness, potentially leaving compliance data stale. It started at 2026-09-24 18:56 UTC and was resolved at 2026-09-25 16:37 UTC, lasting 21 h 40 min; a fix was deployed and monitored.

Fly.io reported a major GRU outage starting 2026-09-24 16:31 UTC, lasting 2 h 40 min and resolved at 2026-09-24 19:11 UTC. Apps continued running, but machine creation or updates and connections could fail. Fly.io linked the issues to a distributed state database migration, identified a bug, and implemented a fix.

The Astro Cloud UI Deployments view was unavailable in a major-impact outage starting 2026-09-24 14:52 UTC, lasting 41 min and resolved at 2026-09-24 15:34 UTC; task execution was unaffected. Astronomer rolled back an identified breaking change and advised customers still experiencing issues to refresh the page, then open a support ticket if needed.

Fly.io reported a major incident affecting Private Networking (6PN), starting at 2026-09-24 14:51 UTC and resolved at 2026-09-24 15:37 UTC, lasting 46 min. A fix was implemented by 2026-09-24 15:01 UTC, with private networking error rates returning to normal.