Rewindex

ChangesSalesforceSalesforce Data Cloud Feature Degradation: Customer360 Audiences

Salesforce: Incident updated: Salesforce Data Cloud Feature Degradation: Customer360 Audiences

Incident updateNot classified yetChanged status.salesforce.com (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what Salesforce removed; blue is what they added. Muted text is unchanged context.

AddedAffected components#1
Before: not present
After: 156 instances
RemovedAffected components#2
Before: 122 instances
After: removed
AddedUpdateupdate#3
Before: not present
After: Following further investigation, we've identified additionally impacted customers and customers in these instances will receive communications related to this incident going forward. We've also determined that these features may be experiencing the same issue: Calculated Insights and Data Transform. We'll provide an update in 30 minutes or sooner if additional information becomes available.
AddedUpdateupdate#4
Before: not present
After: We're in the process of testing whether we can switch to an alternative infrastructure to restore the processing of activation jobs. The third-party service provider is also continuing to work to resolve the issue on their end. We've also identified additionally impacted customers and customers in these instances will receive communications related to this incident going forward. We’ve also determined that customers using Data 360 CRM Connectors may be seeing impact. We'll provide an update in 30 minutes or sooner if additional information becomes available.

Compared with the previous archived version of this incident (10 to 30-minute polling). View the live incident (opens in new tab).

Archive proof

Rewindex commits each version of an incident to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves these records existed by then and have not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

Rewindex captured this after the last checkpoint; the next run (00:41 UTC) commits it.

History of this incident

TodayMonday, October 19Mon, Oct 19

15 incident changes

All Salesforce changesSalesforce profileMarkdownJSON