Rewindex

ChangesSalesforceSalesforce Data Cloud Feature Degradation: Customer360 Audiences

Salesforce: Incident updated: Salesforce Data Cloud Feature Degradation: Customer360 Audiences

Incident updateNot classified yetChanged status.salesforce.com (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what Salesforce removed; blue is what they added. Muted text is unchanged context.

ChangedStart time#1
Before: 2026-10-19 11:18 UTC
After: 2026-10-19 09:15 UTC
AddedUpdateupdate#2
Before: not present
After: We're still waiting on our third-party provider to finish rolling back the change that triggered this issue, and we don't yet have a completion time. In the meantime, we've moved some affected services to another processing path and confirmed that new jobs are running successfully in a test environment. We're applying the same change to more instances, and we'll then move on to the live environment. We'll provide an update in 30 minutes or sooner if additional information becomes available.

Compared with the previous archived version of this incident (10 to 30-minute polling). View the live incident (opens in new tab).

Archive proof

Rewindex commits each version of an incident to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves these records existed by then and have not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

Rewindex captured this after the last checkpoint; the next run (00:41 UTC) commits it.

History of this incident

TodayMonday, October 19Mon, Oct 19

15 incident changes

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