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ChangesSalesforceSalesforce Data Cloud Feature Degradation: Customer360 Audiences

Salesforce: Incident updated: Salesforce Data Cloud Feature Degradation: Customer360 Audiences

Incident updateNot classified yetChanged status.salesforce.com (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what Salesforce removed; blue is what they added. Muted text is unchanged context.

AddedUpdateupdate#1
Before: not present
After: Data 360 customers are experiencing activation jobs are queued and are timing out. A subset of customers using Marketing Cloud Connector are seeing the issue as well. We have identified that the issue is a result of a third-party provider issue. We’re working alongside the third-party provider to find a resolution to this issue. We’re also evaluating a switch to alternative infrastructure to restore processing sooner. We'll provide an update in 30 minutes or sooner if additional information becomes available.
AddedUpdateupdate#2
Before: not present
After: We're still investigating whether we can take any action on our side to restore service for affected customers. The third-party provider has confirmed it has the right resources in place and is continuing to work on a resolution. We'll provide an update in 30 minutes or sooner if additional information becomes available.

Compared with the previous archived version of this incident (10 to 30-minute polling). View the live incident (opens in new tab).

Archive proof

Rewindex commits each version of an incident to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves these records existed by then and have not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

Rewindex captured this after the last checkpoint; the next run (00:41 UTC) commits it.

History of this incident

TodayMonday, October 19Mon, Oct 19

15 incident changes

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