# Salesforce: Incident updated: Salesforce Data Cloud Feature Degradation: Customer360 Audiences

**Summary:** _summary pending_
- Kind: Incident update · Label: not classified yet
- Changed: 2026-10-19 14:03 UTC · Detected: 2026-10-19 14:03 UTC
- [Source: https://status.salesforce.com/incidents/20004500](https://status.salesforce.com/incidents/20004500)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)
- Versions: before incident\_version:130/20004500@ec7b2161c69e → after incident\_version:130/20004500@08092712073b
- Change 1 of 16 for this incident

Incident page (full timeline): [Salesforce Data Cloud Feature Degradation: Customer360 Audiences](https://rewindex.com/company/salesforce/incidents/20004500.md)
## What changed

**1. Added: Update** (update) · 2026-10-19 13:39 UTC

```diff
+ Data 360 customers are experiencing activation jobs are queued and are timing out. A subset of customers using Marketing Cloud Connector are seeing the issue as well. We have identified that the issue is a result of a third-party provider issue. We’re working alongside the third-party provider to find a resolution to this issue. We’re also evaluating a switch to alternative infrastructure to restore processing sooner.  We'll provide an update in 30 minutes or sooner if additional information becomes available.  
```

**2. Added: Update** (update) · 2026-10-19 13:53 UTC

```diff
+ We're still investigating whether we can take any action on our side to restore service for affected customers. The third-party provider has confirmed it has the right resources in place and is continuing to work on a resolution.  We'll provide an update in 30 minutes or sooner if additional information becomes available.  
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-19 14:03 UTC | Incident updated: Salesforce Data Cloud Feature Degradation: Customer360 Audiences (this change) |  |
| 2026-10-19 14:33 UTC | [Incident updated: Salesforce Data Cloud Feature Degradation: Customer360 Audiences](https://rewindex.com/change/r730330c43aa5ff.md) |  |
| 2026-10-19 15:03 UTC | [Incident updated: Salesforce Data Cloud Feature Degradation: Customer360 Audiences](https://rewindex.com/change/r262d432c954d42.md) |  |
| 2026-10-19 15:34 UTC | [Incident updated: Salesforce Data Cloud Feature Degradation: Customer360 Audiences](https://rewindex.com/change/r26a113753e699b.md) |  |
| 2026-10-19 16:03 UTC | [Incident updated: Salesforce Data Cloud Feature Degradation: Customer360 Audiences](https://rewindex.com/change/r0d02ac313e121a.md) |  |
| 2026-10-19 16:33 UTC | [Incident updated: Salesforce Data Cloud Feature Degradation: Customer360 Audiences](https://rewindex.com/change/rca3b5001e2cd4c.md) |  |
| 2026-10-19 17:03 UTC | [Incident updated: Salesforce Data Cloud Feature Degradation: Customer360 Audiences](https://rewindex.com/change/r954fd86825705c.md) |  |
| 2026-10-19 17:33 UTC | [Incident updated: Salesforce Data Cloud Feature Degradation: Customer360 Audiences](https://rewindex.com/change/r229f1fe8afe7f1.md) |  |
| 2026-10-19 18:03 UTC | [Incident updated: Salesforce Data Cloud Feature Degradation: Customer360 Audiences](https://rewindex.com/change/r0dc4664f92a120.md) |  |
| 2026-10-19 18:33 UTC | [Incident updated: Salesforce Data Cloud Feature Degradation: Customer360 Audiences](https://rewindex.com/change/r6f8e9124d6a9ea.md) |  |
| 2026-10-19 19:03 UTC | [Incident updated: Salesforce Data Cloud Feature Degradation: Customer360 Audiences](https://rewindex.com/change/r40a1e56986f882.md) |  |
| 2026-10-19 20:03 UTC | [Incident updated: Salesforce Data Cloud Feature Degradation: Customer360 Audiences](https://rewindex.com/change/r301832599cb697.md) |  |
| 2026-10-19 20:33 UTC | [Incident updated: Salesforce Data Cloud Feature Degradation: Customer360 Audiences](https://rewindex.com/change/r15306b04efb8b6.md) |  |
| 2026-10-19 21:03 UTC | [Incident updated: Salesforce Data Cloud Feature Degradation: Customer360 Audiences](https://rewindex.com/change/r8e4bf80e3bbbb1.md) |  |
| 2026-10-19 23:03 UTC | [Incident updated: Salesforce Data Cloud Feature Degradation: Customer360 Audiences](https://rewindex.com/change/r68c2a6b4baeb4a.md) |  |
| 2026-10-20 00:03 UTC | [Incident updated: Salesforce Data Cloud Feature Degradation: Customer360 Audiences](https://rewindex.com/change/rc718dea91b34a3.md) |  |

Next: [change](https://rewindex.com/change/r730330c43aa5ff.md) · All Salesforce changes: [timeline](https://rewindex.com/company/salesforce/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/r36716be4d37c41 · Markdown: https://rewindex.com/change/r36716be4d37c41.md · JSON: https://rewindex.com/api/v1/changes/r36716be4d37c41 · Generated 2026-10-20T00:17:20.129Z