# Salesforce: Incident updated: Salesforce Data Cloud Feature Degradation: Customer360 Audiences

**Summary:** _summary pending_
- Kind: Incident update · Label: not classified yet
- Changed: 2026-10-19 14:33 UTC · Detected: 2026-10-19 14:33 UTC
- [Source: https://status.salesforce.com/incidents/20004500](https://status.salesforce.com/incidents/20004500)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)
- Versions: before incident\_version:130/20004500@08092712073b → after incident\_version:130/20004500@ae272deceb38
- Change 2 of 16 for this incident

Incident page (full timeline): [Salesforce Data Cloud Feature Degradation: Customer360 Audiences](https://rewindex.com/company/salesforce/incidents/20004500.md)
## What changed

**1. Added: Affected components**

```diff
+ 156 instances
```

**2. Removed: Affected components**

```diff
- 122 instances
```

**3. Added: Update** (update) · 2026-10-19 14:08 UTC

```diff
+ Following further investigation, we've identified additionally impacted customers and customers in these instances will receive communications related to this incident going forward. We've also determined that these features may be experiencing the same issue: Calculated Insights and Data Transform.  We'll provide an update in 30 minutes or sooner if additional information becomes available.  
```

**4. Added: Update** (update) · 2026-10-19 14:31 UTC

```diff
+ We're in the process of testing whether we can switch to an alternative infrastructure to restore the processing of activation jobs. The third-party service provider is also continuing to work to resolve the issue on their end. We've also identified additionally impacted customers and customers in these instances will receive communications related to this incident going forward. We’ve also determined that customers using Data 360 CRM Connectors may be seeing impact.  We'll provide an update in 30 minutes or sooner if additional information becomes available.  
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-19 14:03 UTC | [Incident updated: Salesforce Data Cloud Feature Degradation: Customer360 Audiences](https://rewindex.com/change/r36716be4d37c41.md) |  |
| 2026-10-19 14:33 UTC | Incident updated: Salesforce Data Cloud Feature Degradation: Customer360 Audiences (this change) |  |
| 2026-10-19 15:03 UTC | [Incident updated: Salesforce Data Cloud Feature Degradation: Customer360 Audiences](https://rewindex.com/change/r262d432c954d42.md) |  |
| 2026-10-19 15:34 UTC | [Incident updated: Salesforce Data Cloud Feature Degradation: Customer360 Audiences](https://rewindex.com/change/r26a113753e699b.md) |  |
| 2026-10-19 16:03 UTC | [Incident updated: Salesforce Data Cloud Feature Degradation: Customer360 Audiences](https://rewindex.com/change/r0d02ac313e121a.md) |  |
| 2026-10-19 16:33 UTC | [Incident updated: Salesforce Data Cloud Feature Degradation: Customer360 Audiences](https://rewindex.com/change/rca3b5001e2cd4c.md) |  |
| 2026-10-19 17:03 UTC | [Incident updated: Salesforce Data Cloud Feature Degradation: Customer360 Audiences](https://rewindex.com/change/r954fd86825705c.md) |  |
| 2026-10-19 17:33 UTC | [Incident updated: Salesforce Data Cloud Feature Degradation: Customer360 Audiences](https://rewindex.com/change/r229f1fe8afe7f1.md) |  |
| 2026-10-19 18:03 UTC | [Incident updated: Salesforce Data Cloud Feature Degradation: Customer360 Audiences](https://rewindex.com/change/r0dc4664f92a120.md) |  |
| 2026-10-19 18:33 UTC | [Incident updated: Salesforce Data Cloud Feature Degradation: Customer360 Audiences](https://rewindex.com/change/r6f8e9124d6a9ea.md) |  |
| 2026-10-19 19:03 UTC | [Incident updated: Salesforce Data Cloud Feature Degradation: Customer360 Audiences](https://rewindex.com/change/r40a1e56986f882.md) |  |
| 2026-10-19 20:03 UTC | [Incident updated: Salesforce Data Cloud Feature Degradation: Customer360 Audiences](https://rewindex.com/change/r301832599cb697.md) |  |
| 2026-10-19 20:33 UTC | [Incident updated: Salesforce Data Cloud Feature Degradation: Customer360 Audiences](https://rewindex.com/change/r15306b04efb8b6.md) |  |
| 2026-10-19 21:03 UTC | [Incident updated: Salesforce Data Cloud Feature Degradation: Customer360 Audiences](https://rewindex.com/change/r8e4bf80e3bbbb1.md) |  |
| 2026-10-19 23:03 UTC | [Incident updated: Salesforce Data Cloud Feature Degradation: Customer360 Audiences](https://rewindex.com/change/r68c2a6b4baeb4a.md) |  |
| 2026-10-20 00:03 UTC | [Incident updated: Salesforce Data Cloud Feature Degradation: Customer360 Audiences](https://rewindex.com/change/rc718dea91b34a3.md) |  |

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Canonical: https://rewindex.com/change/r730330c43aa5ff · Markdown: https://rewindex.com/change/r730330c43aa5ff.md · JSON: https://rewindex.com/api/v1/changes/r730330c43aa5ff · Generated 2026-10-20T00:17:22.059Z