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CompaniesXeroMonthly reportsAugust 2018

Xero in August 2018: incidents, uptime and changes

10incidents posted
7labelled major or critical
99.15%free of major/critical
99.03%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 6 h 18 min, incident time 7 h 10 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Critical 1 · Major 6 · Minor 1 · No impact listed 2

Major and critical incidents 7

IncidentImpactStartedDurationStatusDay
Some users are unable to login to WorkflowMax, Xero Tax and XPMCritical2.6 hresolved08-21
Users currently cannot see the Navigation menuMajor37 minresolved08-03
Issues when logging into Xero and using the Navigation menuMajor40 minresolved08-06
Navigation Menu not displaying for some usersMajor38 minresolved08-07
Performance issues with WorkflowMax, Xero Practice Manager and TaxMajor47 minresolved08-07
Users Unable to Login to XeroMajor37 minresolved08-07
Some users currently unable to access XeroMajor31 minresolved08-15

Other incidents 3

IncidentImpactStartedDurationStatusDay
Some users are unable to process Pay RunsNo impact listed29 minresolved08-03
Performance issues with Xero Practice Manager, AU Tax and WorkflowMaxNo impact listed48 minresolved08-06
Performance degradation in WorkflowMax, Tax and XPMMinor52 minresolved08-20

Cite this

Xero posted 10 status incidents in August 2018 (7 major or critical); 0 price changes and 0 notable page changes observed.

Title
Xero in August 2018
Vendor
Xero
Date
URL
https://rewindex.com/company/xero/2018/08

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