Companies Xero Monthly reportsJuly 2018

Xero in July 2018: incidents, uptime and changes

13incidents posted

5labelled major or critical

99.61%free of major/critical

96.13%free of any incident

0price changes

0notable page changes

Vendor-reported outage time 2 h 52 min, incident time 28 h 47 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 5 · Minor 4 · No impact listed 4

Major and critical incidents 5

Incident	Impact	Started	Duration	Status	Day
Intermittent issues with the Xero navigation menu	Major	Jul 2, 2018, 23:55	1.2 h	resolved	07-02
Some users are unable to record time in the Workflowmax and Xero Practice Manager Timer App	Major	Jul 4, 2018, 22:32	30 min	resolved	07-04
Issues with accessing WorkflowMax and Xero Practice Manager	Major	Jul 24, 2018, 03:46	32 min	resolved	07-24
Some users unable to post pay runs	Major	Jul 28, 2018, 00:41	25 min	resolved	07-28
Some users unable to access Xero	Major	Jul 30, 2018, 20:56	12 min	resolved	07-30

Other incidents 8

Incident	Impact	Started	Duration	Status	Day
Performance issues in Xero Payroll	Minor	Jul 2, 2018, 02:21	5.7 h	resolved	07-02
Intermittent errors when accessing Workpapers	Minor	Jul 3, 2018, 00:58	19 h	resolved	07-03
Performance issues in Xero Payroll	Minor	Jul 3, 2018, 02:03	2.0 h	resolved	07-03
Some users are experiencing issues accessing WorkflowMax and Xero Practice Manager	No impact listed	Jul 26, 2018, 02:16	53 min	resolved	07-26
CIS (Construction Industry Scheme) Services Unavailable - Errors Raising Invoices and Bills	No impact listed	Jul 26, 2018, 14:00	11 h	resolved	07-26
Navigation Menu not displaying for some users	Minor	Jul 29, 2018, 23:49	1.4 h	resolved	07-29
Some users unable to run Reports and print Invoices in Xero	No impact listed	Jul 31, 2018, 15:39	30 min	resolved	07-31
Navigation icons linking incorrectly	No impact listed	Jul 31, 2018, 23:00	55 min	resolved	07-31

Cite this

Xero posted 13 status incidents in July 2018 (5 major or critical); 0 price changes and 0 notable page changes observed.

Title: Xero in July 2018
Vendor: Xero
Date: 2018-07-01 00:00 UTC
URL: https://rewindex.com/company/xero/2018/07

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