# Xero in July 2018: incidents, uptime and changes

> Xero in July 2018: 13 incidents on its status page (5 major or critical), 99.61% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Xero’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/xero/2018/07
Last updated: 2018-08-01T00:00:00Z

- Incidents posted: 13 (major/critical: 5) · Maintenance: 0
- By vendor impact label: major 5, minor 4, none 4
- Uptime (vendor-reported): 99.61% free of major/critical incidents, 96.13% free of any incident; outage time 2 h 52 min, incident time 28 h 47 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [June 2018](https://rewindex.com/company/xero/2018/06.md) · Next: [August 2018](https://rewindex.com/company/xero/2018/08.md) · [All months](https://rewindex.com/company/xero/reports.md) · [Xero](https://rewindex.com/company/xero.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Intermittent issues with the Xero navigation menu](https://rewindex.com/company/xero/incidents/z3m0l3dp9c9s.md) | major | 2018-07-02 23:55 UTC | 2018-07-03 01:08 UTC | 1.2 h | resolved |
| [Some users are unable to record time in the Workflowmax and Xero Practice Manager Timer App](https://rewindex.com/company/xero/incidents/1q14fx4mwq54.md) | major | 2018-07-04 22:32 UTC | 2018-07-04 23:02 UTC | 30 min | resolved |
| [Issues with accessing WorkflowMax and Xero Practice Manager](https://rewindex.com/company/xero/incidents/91x0pc23qbjt.md) | major | 2018-07-24 03:46 UTC | 2018-07-24 04:18 UTC | 32 min | resolved |
| [Some users unable to post pay runs](https://rewindex.com/company/xero/incidents/1kl3xqh78jfr.md) | major | 2018-07-28 00:41 UTC | 2018-07-28 01:06 UTC | 25 min | resolved |
| [Some users unable to access Xero](https://rewindex.com/company/xero/incidents/n69zfytzg00y.md) | major | 2018-07-30 20:56 UTC | 2018-07-30 21:08 UTC | 12 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Performance issues in Xero Payroll](https://rewindex.com/company/xero/incidents/03gzt76yqjnc.md) | minor | 2018-07-02 02:21 UTC | 2018-07-02 08:04 UTC | 5.7 h | resolved |
| [Intermittent issues with the Xero navigation menu](https://rewindex.com/company/xero/incidents/z3m0l3dp9c9s.md) | major | 2018-07-02 23:55 UTC | 2018-07-03 01:08 UTC | 1.2 h | resolved |
| [Intermittent errors when accessing Workpapers](https://rewindex.com/company/xero/incidents/sf11pzbsrbsj.md) | minor | 2018-07-03 00:58 UTC | 2018-07-03 19:55 UTC | 19 h | resolved |
| [Performance issues in Xero Payroll](https://rewindex.com/company/xero/incidents/lpwvcvrkc7zf.md) | minor | 2018-07-03 02:03 UTC | 2018-07-03 04:02 UTC | 2.0 h | resolved |
| [Some users are unable to record time in the Workflowmax and Xero Practice Manager Timer App](https://rewindex.com/company/xero/incidents/1q14fx4mwq54.md) | major | 2018-07-04 22:32 UTC | 2018-07-04 23:02 UTC | 30 min | resolved |
| [Issues with accessing WorkflowMax and Xero Practice Manager](https://rewindex.com/company/xero/incidents/91x0pc23qbjt.md) | major | 2018-07-24 03:46 UTC | 2018-07-24 04:18 UTC | 32 min | resolved |
| [Some users are experiencing issues accessing WorkflowMax and Xero Practice Manager](https://rewindex.com/company/xero/incidents/236pjy16k2gk.md) | none | 2018-07-26 02:16 UTC | 2018-07-26 03:09 UTC | 53 min | resolved |
| [CIS (Construction Industry Scheme) Services Unavailable - Errors Raising Invoices and Bills](https://rewindex.com/company/xero/incidents/lfpb35dljvnz.md) | none | 2018-07-26 14:00 UTC | 2018-07-27 00:35 UTC | 11 h | resolved |
| [Some users unable to post pay runs](https://rewindex.com/company/xero/incidents/1kl3xqh78jfr.md) | major | 2018-07-28 00:41 UTC | 2018-07-28 01:06 UTC | 25 min | resolved |
| [Navigation Menu not displaying for some users](https://rewindex.com/company/xero/incidents/jxkssbpgbwsf.md) | minor | 2018-07-29 23:49 UTC | 2018-07-30 01:14 UTC | 1.4 h | resolved |
| [Some users unable to access Xero](https://rewindex.com/company/xero/incidents/n69zfytzg00y.md) | major | 2018-07-30 20:56 UTC | 2018-07-30 21:08 UTC | 12 min | resolved |
| [Some users unable to run Reports and print Invoices in Xero](https://rewindex.com/company/xero/incidents/8tzv92d31lyy.md) | none | 2018-07-31 15:39 UTC | 2018-07-31 16:09 UTC | 30 min | resolved |
| [Navigation icons linking incorrectly](https://rewindex.com/company/xero/incidents/qynv37bl69rp.md) | none | 2018-07-31 23:00 UTC | 2018-07-31 23:55 UTC | 55 min | resolved |

## Cite this

Xero posted 13 status incidents in July 2018 (5 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/xero/2018/07
- Citation: Xero, “Xero in July 2018” (2018-07-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/xero/2018/07 (CC BY 4.0).
- Markdown link: `[Xero: Xero in July 2018 (2018-07-01)](https://rewindex.com/company/xero/2018/07)`


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Canonical: https://rewindex.com/company/xero/2018/07 · Markdown: https://rewindex.com/company/xero/2018/07.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T12:53:50.903Z