# Xero in August 2018: incidents, uptime and changes

> Xero in August 2018: 10 incidents on its status page (7 major or critical), 99.15% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Xero’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/xero/2018/08
Last updated: 2018-09-01T00:00:00Z

- Incidents posted: 10 (major/critical: 7) · Maintenance: 0
- By vendor impact label: critical 1, major 6, minor 1, none 2
- Uptime (vendor-reported): 99.15% free of major/critical incidents, 99.03% free of any incident; outage time 6 h 18 min, incident time 7 h 10 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [July 2018](https://rewindex.com/company/xero/2018/07.md) · Next: [September 2018](https://rewindex.com/company/xero/2018/09.md) · [All months](https://rewindex.com/company/xero/reports.md) · [Xero](https://rewindex.com/company/xero.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Some users are unable to login to WorkflowMax, Xero Tax and XPM](https://rewindex.com/company/xero/incidents/c2yx13kw2tnn.md) | critical | 2018-08-21 11:41 UTC | 2018-08-21 14:15 UTC | 2.6 h | resolved |
| [Users currently cannot see the Navigation menu](https://rewindex.com/company/xero/incidents/z1bj9n4y7jc4.md) | major | 2018-08-03 01:59 UTC | 2018-08-03 02:36 UTC | 37 min | resolved |
| [Issues when logging into Xero and using the Navigation menu](https://rewindex.com/company/xero/incidents/mj7trjvp9xz0.md) | major | 2018-08-06 01:59 UTC | 2018-08-06 02:39 UTC | 40 min | resolved |
| [Navigation Menu not displaying for some users](https://rewindex.com/company/xero/incidents/88l4rw7lywpp.md) | major | 2018-08-07 01:24 UTC | 2018-08-07 02:02 UTC | 38 min | resolved |
| [Performance issues with WorkflowMax, Xero Practice Manager and Tax](https://rewindex.com/company/xero/incidents/mcfbgy2qqzw0.md) | major | 2018-08-07 01:56 UTC | 2018-08-07 02:43 UTC | 47 min | resolved |
| [Users Unable to Login to Xero](https://rewindex.com/company/xero/incidents/rzm1yp4wgcg3.md) | major | 2018-08-07 08:17 UTC | 2018-08-07 08:54 UTC | 37 min | resolved |
| [Some users currently unable to access Xero](https://rewindex.com/company/xero/incidents/4yngyl0tq15w.md) | major | 2018-08-15 15:41 UTC | 2018-08-15 16:12 UTC | 31 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Users currently cannot see the Navigation menu](https://rewindex.com/company/xero/incidents/z1bj9n4y7jc4.md) | major | 2018-08-03 01:59 UTC | 2018-08-03 02:36 UTC | 37 min | resolved |
| [Some users are unable to process Pay Runs](https://rewindex.com/company/xero/incidents/rsh4yjzsgrxc.md) | none | 2018-08-03 20:57 UTC | 2018-08-03 21:26 UTC | 29 min | resolved |
| [Performance issues with Xero Practice Manager, AU Tax and WorkflowMax](https://rewindex.com/company/xero/incidents/96j81y71mb7n.md) | none | 2018-08-06 00:04 UTC | 2018-08-06 00:52 UTC | 48 min | resolved |
| [Issues when logging into Xero and using the Navigation menu](https://rewindex.com/company/xero/incidents/mj7trjvp9xz0.md) | major | 2018-08-06 01:59 UTC | 2018-08-06 02:39 UTC | 40 min | resolved |
| [Navigation Menu not displaying for some users](https://rewindex.com/company/xero/incidents/88l4rw7lywpp.md) | major | 2018-08-07 01:24 UTC | 2018-08-07 02:02 UTC | 38 min | resolved |
| [Performance issues with WorkflowMax, Xero Practice Manager and Tax](https://rewindex.com/company/xero/incidents/mcfbgy2qqzw0.md) | major | 2018-08-07 01:56 UTC | 2018-08-07 02:43 UTC | 47 min | resolved |
| [Users Unable to Login to Xero](https://rewindex.com/company/xero/incidents/rzm1yp4wgcg3.md) | major | 2018-08-07 08:17 UTC | 2018-08-07 08:54 UTC | 37 min | resolved |
| [Some users currently unable to access Xero](https://rewindex.com/company/xero/incidents/4yngyl0tq15w.md) | major | 2018-08-15 15:41 UTC | 2018-08-15 16:12 UTC | 31 min | resolved |
| [Performance degradation in WorkflowMax, Tax and XPM](https://rewindex.com/company/xero/incidents/shg3483z5f1y.md) | minor | 2018-08-20 01:46 UTC | 2018-08-20 02:38 UTC | 52 min | resolved |
| [Some users are unable to login to WorkflowMax, Xero Tax and XPM](https://rewindex.com/company/xero/incidents/c2yx13kw2tnn.md) | critical | 2018-08-21 11:41 UTC | 2018-08-21 14:15 UTC | 2.6 h | resolved |

## Cite this

Xero posted 10 status incidents in August 2018 (7 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/xero/2018/08
- Citation: Xero, “Xero in August 2018” (2018-08-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/xero/2018/08 (CC BY 4.0).
- Markdown link: `[Xero: Xero in August 2018 (2018-08-01)](https://rewindex.com/company/xero/2018/08)`


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Canonical: https://rewindex.com/company/xero/2018/08 · Markdown: https://rewindex.com/company/xero/2018/08.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:28:57.884Z