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CompaniesTwilioMonthly reportsAugust 2016

Twilio in August 2016: incidents, uptime and changes

18incidents posted
2labelled major or critical
99.94%free of major/critical
98.29%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 23 min, incident time 12 h 42 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 2 · Minor 14 · No impact listed 2

Major and critical incidents 2

IncidentImpactStartedDurationStatusDay
Outage on Programmable Video callsMajor16 minresolved08-16
Outage on Programmable Video callsMajor7 minresolved08-16

Other incidents 16

IncidentImpactStartedDurationStatusDay
Some customers are unable to play recordings in the consoleMinor35 minresolved08-08
Brief period of degraded audio quality in Programmable Voice WebRTC ClientMinor45 minresolved08-10
Degraded Service For Inbound Calls To BrazilMinor1.6 hresolved08-14
Small number of inbound SMS marked as failedNo impact listed0 minresolved08-16
Inbound voice failuresMinor35 minresolved08-16
Inbound & Outbound failures on some US ShortcodesMinor19 minresolved08-16
Degraded performance - Programmable VoiceMinor47 minresolved08-19
Dropped or missing audio on a percentage of voice calls in USMinor1.2 hresolved08-24
Dropped or missing audio on a percentage of inbound voice calls in US for Toll-Free NumbersMinor2.6 hresolved08-25
A small percent of DLRs processed incorrectlyNo impact listed0 minresolved08-25
Investigating reports of voice call quality degradationMinor1.0 hresolved08-26
Help Center and Ticket Submission Unavailable at presentMinor1.4 hresolved08-26
Message deliverability service interruption in USMinor24 minresolved08-26
Degraded Service For Inbound Calls To BrazilMinor9 minresolved08-28
IP Messaging is experiencing higher than expected latencyMinor1.2 hresolved08-30
Incoming calls for Programmable Voice clients are experiencing intermittent failuresMinor27 minresolved08-30

Cite this

Twilio posted 18 status incidents in August 2016 (2 major or critical); 0 price changes and 0 notable page changes observed.

Title
Twilio in August 2016
Vendor
Twilio
Date
URL
https://rewindex.com/company/twilio/2016/08

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