# Twilio in August 2016: incidents, uptime and changes > Twilio in August 2016: 18 incidents on its status page (2 major or critical), 99.94% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Twilio’s status, pricing and policy pages. Canonical: https://rewindex.com/company/twilio/2016/08 Last updated: 2016-09-01T00:00:00Z - Incidents posted: 18 (major/critical: 2) · Maintenance: 0 - By vendor impact label: major 2, minor 14, none 2 - Uptime (vendor-reported): 99.94% free of major/critical incidents, 98.29% free of any incident; outage time 23 min, incident time 12 h 42 min - Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0 - Previous month: [July 2016](https://rewindex.com/company/twilio/2016/07.md) · Next: [September 2016](https://rewindex.com/company/twilio/2016/09.md) · [All months](https://rewindex.com/company/twilio/reports.md) · [Twilio](https://rewindex.com/company/twilio.md) _Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._ ## Major and critical incidents | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status | | --- | --- | --- | --- | --- | --- | | [Outage on Programmable Video calls](https://rewindex.com/company/twilio/incidents/nv5kf7l1s8mr.md) | major | 2016-08-16 21:29 UTC | 2016-08-16 21:45 UTC | 16 min | resolved | | [Outage on Programmable Video calls](https://rewindex.com/company/twilio/incidents/dl685fthn3fv.md) | major | 2016-08-16 22:21 UTC | 2016-08-16 22:28 UTC | 7 min | resolved | ## All incidents | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status | | --- | --- | --- | --- | --- | --- | | [Some customers are unable to play recordings in the console](https://rewindex.com/company/twilio/incidents/q8q1nk19jybc.md) | minor | 2016-08-08 08:32 UTC | 2016-08-08 09:07 UTC | 35 min | resolved | | [Brief period of degraded audio quality in Programmable Voice WebRTC Client](https://rewindex.com/company/twilio/incidents/sv4vkb5zyb9w.md) | minor | 2016-08-10 15:03 UTC | 2016-08-10 15:48 UTC | 45 min | resolved | | [Degraded Service For Inbound Calls To Brazil](https://rewindex.com/company/twilio/incidents/fypns46v3qv6.md) | minor | 2016-08-14 15:57 UTC | 2016-08-14 17:31 UTC | 1.6 h | resolved | | [Small number of inbound SMS marked as failed](https://rewindex.com/company/twilio/incidents/t97qmfl9qgph.md) | none | 2016-08-16 02:01 UTC | 2016-08-16 02:01 UTC | 0 min | resolved | | [Inbound voice failures](https://rewindex.com/company/twilio/incidents/3btc76175l8c.md) | minor | 2016-08-16 02:06 UTC | 2016-08-16 02:41 UTC | 35 min | resolved | | [Inbound & Outbound failures on some US Shortcodes](https://rewindex.com/company/twilio/incidents/ls3h1fr6sg5r.md) | minor | 2016-08-16 16:59 UTC | 2016-08-16 17:18 UTC | 19 min | resolved | | [Outage on Programmable Video calls](https://rewindex.com/company/twilio/incidents/nv5kf7l1s8mr.md) | major | 2016-08-16 21:29 UTC | 2016-08-16 21:45 UTC | 16 min | resolved | | [Outage on Programmable Video calls](https://rewindex.com/company/twilio/incidents/dl685fthn3fv.md) | major | 2016-08-16 22:21 UTC | 2016-08-16 22:28 UTC | 7 min | resolved | | [Degraded performance - Programmable Voice](https://rewindex.com/company/twilio/incidents/bwslsn04c298.md) | minor | 2016-08-19 18:26 UTC | 2016-08-19 19:13 UTC | 47 min | resolved | | [Dropped or missing audio on a percentage of voice calls in US](https://rewindex.com/company/twilio/incidents/5mg4xj166c22.md) | minor | 2016-08-24 18:39 UTC | 2016-08-24 19:49 UTC | 1.2 h | resolved | | [Dropped or missing audio on a percentage of inbound voice calls in US for Toll-Free Numbers](https://rewindex.com/company/twilio/incidents/6wcm0mh4nlqw.md) | minor | 2016-08-25 00:27 UTC | 2016-08-25 03:05 UTC | 2.6 h | resolved | | [A small percent of DLRs processed incorrectly](https://rewindex.com/company/twilio/incidents/7tl4j6rkyvp7.md) | none | 2016-08-25 23:54 UTC | 2016-08-25 23:54 UTC | 0 min | resolved | | [Investigating reports of voice call quality degradation](https://rewindex.com/company/twilio/incidents/b4mnfzln97hm.md) | minor | 2016-08-26 15:18 UTC | 2016-08-26 16:20 UTC | 1.0 h | resolved | | [Help Center and Ticket Submission Unavailable at present](https://rewindex.com/company/twilio/incidents/ww3pp616tml3.md) | minor | 2016-08-26 16:48 UTC | 2016-08-26 18:09 UTC | 1.4 h | resolved | | [Message deliverability service interruption in US](https://rewindex.com/company/twilio/incidents/90dhqq5hx7cp.md) | minor | 2016-08-26 17:55 UTC | 2016-08-26 18:19 UTC | 24 min | resolved | | [Degraded Service For Inbound Calls To Brazil](https://rewindex.com/company/twilio/incidents/ftwwmdvyw1w2.md) | minor | 2016-08-28 23:58 UTC | 2016-08-29 00:07 UTC | 9 min | resolved | | [IP Messaging is experiencing higher than expected latency](https://rewindex.com/company/twilio/incidents/gsd9v71bngm1.md) | minor | 2016-08-30 13:19 UTC | 2016-08-30 14:33 UTC | 1.2 h | resolved | | [Incoming calls for Programmable Voice clients are experiencing intermittent failures](https://rewindex.com/company/twilio/incidents/j4qkrfmh2yt9.md) | minor | 2016-08-30 13:43 UTC | 2016-08-30 14:10 UTC | 27 min | resolved | ## Cite this Twilio posted 18 status incidents in August 2016 (2 major or critical); 0 price changes and 0 notable page changes observed. - Canonical URL: https://rewindex.com/company/twilio/2016/08 - Citation: Twilio, “Twilio in August 2016” (2016-08-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/2016/08 (CC BY 4.0). - Markdown link: `[Twilio: Twilio in August 2016 (2016-08-01)](https://rewindex.com/company/twilio/2016/08)` --- Canonical: https://rewindex.com/company/twilio/2016/08 · Markdown: https://rewindex.com/company/twilio/2016/08.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:30:05.460Z