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CompaniesTwilioMonthly reportsJanuary 2016

Twilio in January 2016: incidents, uptime and changes

22incidents posted
1labelled major or critical
87.92%free of major/critical
85.30%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 3.7 days, incident time 4.6 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 1 · Minor 17 · No impact listed 4

Major and critical incidents 1

IncidentImpactStartedDurationStatusDay
Filtering on AT&T and SprintMajor4 dresolved01-11

Other incidents 21

IncidentImpactStartedDurationStatusDay
Usage data impacted from 12/21/2015 to 12/27/2015Minor3.0 hresolved01-01
Delays with Transcriptions serviceNo impact listed47 minresolved01-06
Intermittent Client call disconnectsMinor2.8 hresolved01-08
Disconnection of small percentage of outbound calls to numbers in the USA and CanadaMinor7 minresolved01-11
Intermittent issues with Authy verification calls and messagesMinor1.3 hresolved01-13
Network issues in east coast data centerMinor2.7 hresolved01-14
REST API issuesNo impact listed1 minresolved01-18
Some Twilio French Phone numbers are unreachableMinor53 minresolved01-20
Some Twilio Brazilian Phone numbers are unreachableMinor48 minresolved01-21
Small number of 500 errors on SMS using Copilot messaging serviceMinor1.9 hresolved01-21
Some of the Twilio US prefixes +1(632) and +1(634) currently unavailableMinor6.6 hresolved01-24
Intermittent 500 errors for CallsList and Calls instancesMinor49 minresolved01-25
Intermittent timeouts on Twilio.comMinor47 minresolved01-26
Intermittent timeouts on Twilio.comMinor21 minresolved01-26
No incoming or outgoing calls using SIP, Twilio Client and programmable voice in the Asia Pacific regionMinor33 minresolved01-26
Client call failure in the European region, incoming and outgoing calls affectedMinor5 minresolved01-28
Intermittent issues fetching Conference waitUrlMinor8 minresolved01-28
Intermittent issues with Twilio services in IrelandNo impact listed0 minresolved01-29
Degraded Twilio Client performance in IrelandNo impact listed0 minresolved01-29
Issues with CallerIDMinor9 minresolved01-29
Customers unable to download payment history receiptMinor29 minresolved01-30

Cite this

Twilio posted 22 status incidents in January 2016 (1 major or critical); 0 price changes and 0 notable page changes observed.

Title
Twilio in January 2016
Vendor
Twilio
Date
URL
https://rewindex.com/company/twilio/2016/01

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