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CompaniesTwilioMonthly reportsDecember 2015

Twilio in December 2015: incidents, uptime and changes

26incidents posted
1labelled major or critical
99.97%free of major/critical
81.08%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 9 min, incident time 5.9 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 1 · Minor 21 · No impact listed 4

Major and critical incidents 1

IncidentImpactStartedDurationStatusDay
500 errors in Account PortalMajor9 minresolved12-02

Other incidents 25

IncidentImpactStartedDurationStatusDay
Outgoing Shortcode MMS - Multiple RepliesMinor9.7 hresolved12-01
Transcription Callback DelaysMinor1.9 hresolved12-01
Sporadic 500 errors on Twilio.com webpagesMinor46 minresolved12-02
Audio Quality Issues - High JitterNo impact listed2.2 hresolved12-02
Short Code SMS FailuresMinor27 minresolved12-03
Transcription Callback DelaysMinor6.5 hresolved12-04
TaskRoute Service DegradationNo impact listed0 minresolved12-10
Intermittent delays to multiple SMS carriers in the USA.Minor3.5 hresolved12-10
Global Conference Errors OccurringNo impact listed6 minresolved12-12
Intermittent Errors using the Lookup APIMinor29 minresolved12-12
Intermittent service issues with ConferenceMinor57 minresolved12-14
Intermittent service issues with ConferenceMinor50 minresolved12-14
Intermittent service issues with ClientMinor48 minresolved12-14
Intermittent service issues with PSTN callsMinor45 minresolved12-14
Delays firing Monitor Alert TriggersMinor4 dresolved12-14
Transcription notification callbacks not sentMinor0 minresolved12-14
Failures in processing Say verbMinor0 minresolved12-15
Delays in helpdesk responses via emailMinor1.9 hresolved12-17
Call quality issues for inbound calls in BrazilMinor20 hresolved12-17
Elevated error levels for Rest API servicesMinor0 minresolved12-17
Increase in API error ratesMinor47 minresolved12-23
Delays in helpdesk responses via emailMinor1.6 hresolved12-23
Fetching Messages via API returns 500 errorsMinor21 minresolved12-29
Some Participants Could Not Join Conference CallsNo impact listed0 minresolved12-30
Transcription Services DelayMinor12 hresolved12-30

Cite this

Twilio posted 26 status incidents in December 2015 (1 major or critical); 0 price changes and 0 notable page changes observed.

Title
Twilio in December 2015
Vendor
Twilio
Date
URL
https://rewindex.com/company/twilio/2015/12

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