CompaniesSmartsheetMonthly reportsMay 2018
Smartsheet in May 2018: incidents, uptime and changes
Vendor-reported outage time 1 h 7 min, incident time 11 h 16 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.
By vendor label: Critical 2 · Major 1 · Minor 2 · No impact listed 3
Major and critical incidents 3
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| We are aware there is a service incident with static publish and are investigating the issue | Critical | 10 min | resolved | 05-25 | |
| Smartsheet Application & API | Critical | 0 min | resolved | 05-30 | |
| We are aware there is a service incident and are investigating the issue | Major | 57 min | resolved | 05-31 |
Other incidents 5
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Search Functionality | No impact listed | 1.8 h | resolved | 05-08 | |
| App Slowness | No impact listed | 27 h | resolved | 05-15 | |
| Service Degradation - Send as Attachment | Minor | 5.5 h | resolved | 05-25 | |
| Platform Latency | Minor | 4.7 h | resolved | 05-26 | |
| We are aware there is a service incident and are investigating the issue | No impact listed | 6.6 h | resolved | 05-31 |
Cite this
Smartsheet posted 8 status incidents in May 2018 (3 major or critical); 0 price changes and 0 notable page changes observed.
- Title
- Smartsheet in May 2018
- Vendor
- Smartsheet
- Date
- URL
- https://rewindex.com/company/smartsheet/2018/05