# Smartsheet in May 2018: incidents, uptime and changes

> Smartsheet in May 2018: 8 incidents on its status page (3 major or critical), 99.84% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Smartsheet’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/smartsheet/2018/05
Last updated: 2018-06-01T02:15:00Z

- Incidents posted: 8 (major/critical: 3) · Maintenance: 0
- By vendor impact label: critical 2, major 1, minor 2, none 3
- Uptime (vendor-reported): 99.84% free of major/critical incidents, 98.48% free of any incident; outage time 1 h 7 min, incident time 11 h 16 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [April 2018](https://rewindex.com/company/smartsheet/2018/04.md) · Next: [June 2018](https://rewindex.com/company/smartsheet/2018/06.md) · [All months](https://rewindex.com/company/smartsheet/reports.md) · [Smartsheet](https://rewindex.com/company/smartsheet.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [We are aware there is a service incident with static publish and are investigating the issue](https://rewindex.com/company/smartsheet/incidents/p9571p22mwn5.md) | critical | 2018-05-25 03:49 UTC | 2018-05-25 03:59 UTC | 10 min | resolved |
| [Smartsheet Application & API](https://rewindex.com/company/smartsheet/incidents/pdvpxsbhwqlw.md) | critical | 2018-05-30 19:00 UTC | 2018-05-30 19:00 UTC | 0 min | resolved |
| [We are aware there is a service incident and are investigating the issue](https://rewindex.com/company/smartsheet/incidents/6tj52d5rtk13.md) | major | 2018-05-31 21:32 UTC | 2018-05-31 22:29 UTC | 57 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Search Functionality](https://rewindex.com/company/smartsheet/incidents/3bvc009cgngb.md) | none | 2018-05-08 15:18 UTC | 2018-05-08 17:04 UTC | 1.8 h | resolved |
| [App Slowness](https://rewindex.com/company/smartsheet/incidents/b4g7qt8qhdpt.md) | none | 2018-05-15 16:10 UTC | 2018-05-16 19:21 UTC | 27 h | resolved |
| [We are aware there is a service incident with static publish and are investigating the issue](https://rewindex.com/company/smartsheet/incidents/p9571p22mwn5.md) | critical | 2018-05-25 03:49 UTC | 2018-05-25 03:59 UTC | 10 min | resolved |
| [Service Degradation - Send as Attachment](https://rewindex.com/company/smartsheet/incidents/7lrlrfgl5zsy.md) | minor | 2018-05-25 18:38 UTC | 2018-05-26 00:06 UTC | 5.5 h | resolved |
| [Platform Latency](https://rewindex.com/company/smartsheet/incidents/g3zznpvlk8ql.md) | minor | 2018-05-26 17:09 UTC | 2018-05-26 21:50 UTC | 4.7 h | resolved |
| [Smartsheet Application & API](https://rewindex.com/company/smartsheet/incidents/pdvpxsbhwqlw.md) | critical | 2018-05-30 19:00 UTC | 2018-05-30 19:00 UTC | 0 min | resolved |
| [We are aware there is a service incident and are investigating the issue](https://rewindex.com/company/smartsheet/incidents/xqfnbrmlv2gv.md) | none | 2018-05-31 19:39 UTC | 2018-06-01 02:15 UTC | 6.6 h | resolved |
| [We are aware there is a service incident and are investigating the issue](https://rewindex.com/company/smartsheet/incidents/6tj52d5rtk13.md) | major | 2018-05-31 21:32 UTC | 2018-05-31 22:29 UTC | 57 min | resolved |

## Cite this

Smartsheet posted 8 status incidents in May 2018 (3 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/smartsheet/2018/05
- Citation: Smartsheet, “Smartsheet in May 2018” (2018-05-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/smartsheet/2018/05 (CC BY 4.0).
- Markdown link: `[Smartsheet: Smartsheet in May 2018 (2018-05-01)](https://rewindex.com/company/smartsheet/2018/05)`


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Canonical: https://rewindex.com/company/smartsheet/2018/05 · Markdown: https://rewindex.com/company/smartsheet/2018/05.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:55:31.634Z