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CompaniesSinchMonthly reportsApril 2023

Sinch in April 2023: incidents, uptime and changes

102incidents posted
3labelled major or critical
92.42%free of major/critical
23.99%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 2.3 days, incident time 22.8 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 3 · Minor 86 · No impact listed 13

Major and critical incidents 3

IncidentImpactStartedDurationStatusDay
Tickets.sinch.com / support@sinch.com issuesMajor37 minresolved04-18
Calling DegradationMajor6.6 hresolved04-24
Customer Support - Ticketing SystemMajor47 hresolved04-28

Other incidents 99

IncidentImpactStartedDurationStatusDay
DI SMS 365 (SMSx) | Operator Services | Potential delay in delivery of DR | TT# MNOC-47000Minor14 hresolved04-01
DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-47001Minor9.9 hresolved04-01
Delivery issues - SpainMinor13 hresolved04-02
Service Degradation - Sinch.comMinor2.3 hresolved04-02
Delivery Issue Egypt - Telecom EgyptMinor28 hresolved04-03
Delivery Issue Norway - Telia and OneCallMinor2.0 hresolved04-03
DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-47035Minor19 hresolved04-03
Delivery Issue - United Kingdom - VirginMinor7.0 hresolved04-04
Delivery Issue Egypt - OrangeMinor3.6 hresolved04-04
Delivery Issue Morocco - OrangeMinor3.5 hresolved04-04
Network disturbance - US3No impact listed1.4 hresolved04-04
Delivery Issues - Toll-Free Number Provider - Verizon USMinor11 hresolved04-04
DI SMS 365 | Enterprise Messaging | Potential Delay in delivery of MO, MT & DLR traffic towards one of the operators in Unites StatesMinor2.5 hresolved04-04
Delivery Issue Brazil - ClaroMinor18 hresolved04-04
Delivery Issue SingaporeMinor3.3 hresolved04-05
Delivery Issue Italy - VodafoneMinor2.8 hresolved04-05
Delivery Issue Philippines - Smart and Sun CellularMinor9.8 hresolved04-05
Delivery Issue Spain - DigimobilMinor1.6 hresolved04-05
Delivery Issue Brazil - VivoMinor8.2 hresolved04-05
DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-47092No impact listed12 hresolved04-05
Delivery issue - Myanmar MPTMinor12 hresolved04-06
DI SMS 365 (SMSx) | Operator Services | Potential delay in delivery of MO & DR || TT# MNOC-47106Minor48 minresolved04-06
Delivery Issue South AfricaMinor1.9 hresolved04-06
DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-47111No impact listed8.6 hresolved04-06
Delivery Issue - Telefonica MexicoMinor9.7 hresolved04-06
Site CA1-H1 - DegradationMinor4.6 hresolved04-07
DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-47137No impact listed11 hresolved04-07
DI SMS 365 (SMSx) | Operator Services | Potential delay in delivery of DR | TT# MNOC-47163No impact listed5.7 hresolved04-08
DI SMS 365 (SMSx) | Operator Services | Potential delay in delivery of DR Traffic | TT#MNOC-47177Minor2.6 hresolved04-09
Delivery Issue Brazil - ClaroMinor2.8 hresolved04-09
DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-47185No impact listed5.7 hresolved04-09
Delivery Issue Nigeria - Glo MobileMinor5.3 hresolved04-09
DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT#MNOC-47218No impact listed2.6 hresolved04-10
Delivery Issue - Germany - Lyca MobileMinor2.1 hresolved04-10
DI SMS 365 (SMSx) | Operator Services | Potential delay in delivery of MO and DR | TT# MNOC-47235Minor14 hresolved04-11
DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-47247Minor14 hresolved04-11
DI SMS 365 (SMSx) | Operator Services | Potential delay in delivery of DR | TT# MNOC-47254Minor4.8 hresolved04-12
Delivery Issue Myanmar - MPTMinor2.2 hresolved04-12
Delivery Issue USA - T-MobileMinor2.0 hresolved04-12
DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-47267Minor8.4 hresolved04-12
Delivery Issue New Zealand - 2degreesMinor1.6 hresolved04-13
DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-47282Minor8.1 hresolved04-13
Delivery Issue Brazil - VivoMinor2.1 hresolved04-13
Delivery Issue USA - T-MobileMinor6.6 hresolved04-13
Delivery Issue Canada - Bell MobilityMinor10 hresolved04-13
Service Degradation - Dashboard - Message search and analyticsMinor5.3 hresolved04-14
Delivery Issue The Philippines - Globe TelecomMinor7.8 hresolved04-14
Delivery Issue Nigeria - Glo MobileMinor4.8 hresolved04-14
DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-47320Minor12 hresolved04-14
DI SMS 365 (SMSx) | Operator Services | Potential delay in delivery of DR | TT# MNOC-47338No impact listed2.8 hresolved04-15
DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-47339Minor9.3 hresolved04-15
Delivery Issue Mongolia - MobicomMinor4 dresolved04-15
Delivery Issue Orange - FranceMinor2.0 hresolved04-16
DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-47353Minor8.4 hresolved04-16
DI SMS 365 (SMSx) | Operator Services | Potential delay in delivery of DR | TT# MNOC-47354Minor5.2 hresolved04-16
Delivery Issue Ireland - Eir TelecomMinor33 hresolved04-17
DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT#MNOC-47368No impact listed11 hresolved04-17
DI SMS 365 (SMSx) | Operator Services | Potential delay in delivery of DR | TT# MNOC-47369Minor8.7 hresolved04-17
DI SMS 365 (SMSx) | Operator Services | Potential delay in delivery of DR | TT# MNOC-47387Minor15 hresolved04-18
DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT#MNOC-47391Minor19 hresolved04-18
Delivery Issue the Philippines.Minor4 dresolved04-18
Delivery Issue Singapore - SingtelMinor1.3 hresolved04-19
DI SMS 365 (SMSx) | Operator Services | Potential delay in delivery of DR | TT# MNOC-47405Minor14 hresolved04-19
DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-47410No impact listed10 hresolved04-19
Delivery issues France - Bouygues TelecomMinor5.4 hresolved04-19
Delivery Issue Singapore - SingtelMinor5.8 hresolved04-20
DI SMS 365 (SMSx) | Operator Services | Potential delay in delivery of DR | TT# MNOC-47387Minor16 hresolved04-20
DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-47423Minor13 hresolved04-20
Delivery Issue - Mexico - TelefonicaMinor14 dresolved04-21
DI SMS 365 (SMSx) | Operator Services | Potential delay in delivery of DR | TT# MNOC-47387Minor4.0 hresolved04-21
DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-47443Minor11 hresolved04-21
DI SMS 365 (SMSx) | Operator Services | Potential delay in delivery of DR | TT# MNOC-47458Minor11 hresolved04-22
DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-47466Minor9.7 hresolved04-22
Delivery Issue Ireland - Eir TelecomMinor2.5 hresolved04-23
Delivery Issue Venezuela - MovilnetMinor8.0 hresolved04-23
Calling Degradation - BrazilMinor4.9 hresolved04-23
Delivery Issue Kenya - SafaricomMinor2.4 hresolved04-23
DI SMS 365 (SMSx) | Operator Services | Potential delay in delivery of DR | TT# MNOC-47481Minor8.4 hresolved04-23
Delivery Issue - BelgiumMinor5.5 hresolved04-24
Delivery issues - Eir IrelandMinor5.1 hresolved04-24
DI SMS 365 (SMSx) | Operator Services | Potential delay in delivery of DR | TT# MNOC-47490Minor13 hresolved04-24
DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-47495Minor2.0 hresolved04-24
Service degradation - US Campaigns on customer dashboardMinor2.0 hresolved04-24
DI SMS 365 (SMSx) | Operator Services | Potential delay in delivery of DR | TT# MNOC-47387, MNOC-47503Minor15 hresolved04-25
Delivery Issue USA - T-MobileMinor51 minresolved04-25
DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-47514Minor12 hresolved04-25
Site EU3 - DegradationMinor1.6 hresolved04-25
DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-47532Minor12 hresolved04-26
DI SMS 365 (SMSx) | Operator Services | Potential delay in delivery of DR | TT# MNOC-47387, MNOC-47503Minor8.6 hresolved04-26
Delivery Issue USA - US CellularMinor3.0 hresolved04-26
Delivery Issue Saudi Arabia - ZainMinor10 hresolved04-27
Delivery Issue Nigeria - Glo MobileMinor8.4 hresolved04-27
DI SMS 365 (SMSx) | Operator Services | Potential delay in delivery of DR | TT# MNOC-47387, MNOC-47503Minor18 hresolved04-27
DI SMS 365 (SMSx) | Operator Services | Potential delay in delivery of DR | TT# MNOC-47553Minor1.2 hresolved04-28
DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-47566Minor9.1 hresolved04-28
Delivery Issue - DenmarkMinor3.4 hresolved04-29
DI SMS 365 (SMSx) | Operator Services | Potential delay in delivery of DR | TT# MNOC-47576No impact listed7.1 hresolved04-29
DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-47577No impact listed16 hresolved04-29
DI SMS 365 (SMSx) | Operator Services | Potential delay in delivery of DR | TT# MNOC-47591No impact listed8.1 hresolved04-30

Maintenance 68

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Cite this

Sinch posted 102 status incidents in April 2023 (3 major or critical); 0 price changes and 0 notable page changes observed.

Title
Sinch in April 2023
Vendor
Sinch
Date
URL
https://rewindex.com/company/sinch/2023/04

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