Companies Sinch Monthly reportsOctober 2022

Sinch in October 2022: incidents, uptime and changes

68incidents posted

2labelled major or critical

87.10%free of major/critical

27.37%free of any incident

0price changes

0notable page changes

Vendor-reported outage time 4.0 days, incident time 22.5 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 2 · Minor 46 · No impact listed 20

Major and critical incidents 2

Incident	Impact	Started	Duration	Status	Day
Numbers API - Provisioning degradation	Major	Oct 10, 2022, 21:19	4 d	resolved	10-10
Service degradation - Analytics on customer dashboard	Major	Oct 18, 2022, 06:56	7.8 h	resolved	10-18

Other incidents 66

Incident	Impact	Started	Duration	Status	Day
Delivery Issue Jersey - Telnet	Minor	Oct 1, 2022, 15:19	22 h	resolved	10-01
Delivery Issue Pakistan - Ufone	Minor	Oct 1, 2022, 18:51	1.7 h	resolved	10-01
DI MMS 365 – MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT#MNOC-43320	Minor	Oct 1, 2022, 19:25	4.3 h	resolved	10-01
SDI SMS 365(iSMS) & DI SMS 365 (SMS) \| Operator Services \| Potential delay in delivery of MO, MT and DLR Traffic \| TT#MNOC-43335	Minor	Oct 3, 2022, 07:43	2.2 h	resolved	10-03
Service Notification - Dashboard	Minor	Oct 3, 2022, 11:16	26 h	resolved	10-03
DI MMS 365 – MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT# MNOC-43345	Minor	Oct 3, 2022, 16:00	3 d	resolved	10-03
Delivery Issue USA - Toll Free Number provider	Minor	Oct 3, 2022, 18:04	5.9 h	resolved	10-03
Delivery Issue Colombia - Claro	Minor	Oct 4, 2022, 07:29	4.1 h	resolved	10-04
Delivery Issue USA and Canada - Toll Free Number provider	Minor	Oct 4, 2022, 14:51	1.1 h	resolved	10-04
DI SMS 365 \| Enterprise Messaging \| Delay in receipt of Mobile Acknowledgement (DLRs) \| TT# MNOC-43401	No impact listed	Oct 5, 2022, 22:11	1.1 h	resolved	10-05
Delivery Issue Mexico - Telcel	Minor	Oct 6, 2022, 11:29	1.6 h	resolved	10-06
DI SMS 365 \| Enterprise Messaging \| Delay in delivery of MO, MT and DLR traffic towards one of the operator in United States	No impact listed	Oct 6, 2022, 13:50	2.9 h	resolved	10-06
DI MMS 365 – MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT# MNOC-43441	Minor	Oct 6, 2022, 17:26	10 h	resolved	10-06
DI MMS 365 – MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT#MNOC-43466	Minor	Oct 7, 2022, 15:39	14 h	resolved	10-07
Delivery Issue - United States - Verizon	Minor	Oct 8, 2022, 09:57	1.2 h	resolved	10-08
Delivery Issue - United States - Verizon	Minor	Oct 8, 2022, 18:37	1.8 h	resolved	10-08
DI MMS 365 – MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT#MNOC-43489	No impact listed	Oct 8, 2022, 19:45	7.8 h	resolved	10-08
DI SMS 365 \| Enterprise Messaging \| Decline of traffic towards multiple operators in Pakistan	No impact listed	Oct 9, 2022, 11:13	13 h	resolved	10-09
DI MMS 365 – MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT#MNOC-43500	No impact listed	Oct 9, 2022, 15:36	12 h	resolved	10-09
Delivery Issue Sweden - Telia	Minor	Oct 9, 2022, 22:34	14 min	resolved	10-09
DI MMS 365 – MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT#MNOC-43525	No impact listed	Oct 10, 2022, 18:52	6.5 h	resolved	10-10
Delivery Issue Chile - Claro	Minor	Oct 10, 2022, 20:45	9.1 h	resolved	10-10
DI MMS 365 – MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT#MNOC-43545	Minor	Oct 11, 2022, 15:55	12 h	resolved	10-11
DI SMS 365 (iSMS) & DI SMS 365 (SMSx) \| Operator Services \| Potential delay in delivery of MT towards Verizon \| TT# MNOC-43561	No impact listed	Oct 12, 2022, 14:49	0 min	resolved	10-12
DI MMS 365 - MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT# MNOC-43567	No impact listed	Oct 12, 2022, 22:10	5.1 h	resolved	10-12
Delivery Issue Bangladesh - GrameenPhone	Minor	Oct 13, 2022, 11:03	1.1 h	resolved	10-13
DI MMS 365 – MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT#MNOC-43589	No impact listed	Oct 13, 2022, 15:37	13 h	resolved	10-13
Delivery Issue Singapore - Singtel	Minor	Oct 14, 2022, 07:49	30 h	resolved	10-14
DI MMS 365 – MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT#MNOC-43611	No impact listed	Oct 14, 2022, 16:17	11 h	resolved	10-14
DI SMS 365 \| Enterprise Messaging & Operator Services \| Potential delay in delivery of MT & DLR Traffic \| TT# MNOC-43618	No impact listed	Oct 14, 2022, 22:35	17 min	resolved	10-14
DI MMS 365 – MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT#MNOC-2002	No impact listed	Oct 15, 2022, 15:19	17 h	resolved	10-15
Delivery Issue Jersey - Telnet	Minor	Oct 16, 2022, 09:17	1.8 h	resolved	10-16
DI MMS 365 – MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT#MNOC-2008	No impact listed	Oct 16, 2022, 16:14	10 h	resolved	10-16
DI MMS 365 – MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT#MNOC-43663	Minor	Oct 17, 2022, 16:28	10 h	resolved	10-17
DI SMS 365 \| Enterprise Messaging \| Potential delay in delivery of MT & DLR Traffic \| TT# MNOC-43661	Minor	Oct 17, 2022, 18:50	41 h	resolved	10-17
DI MMS 365 – MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT# MNOC-43697	Minor	Oct 18, 2022, 15:33	11 h	resolved	10-18
Service degradation - Analytics on customer dashboard	Minor	Oct 19, 2022, 06:35	1.5 h	resolved	10-19
Delivery issues - Bouygues Telecom	Minor	Oct 19, 2022, 07:03	2 d	resolved	10-19
DI MMS 365 – MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT# MNOC-43731	No impact listed	Oct 19, 2022, 15:36	13 h	resolved	10-19
Delivery Issue US - AT&T Mobility	Minor	Oct 19, 2022, 17:21	27 h	resolved	10-19
Delivery issue - Claro Brazil	Minor	Oct 20, 2022, 00:31	12 h	resolved	10-20
Delivery Issue - Philippines - Globe	Minor	Oct 20, 2022, 08:28	4.0 h	resolved	10-20
DI MMS 365 – MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT# MNOC-43756	Minor	Oct 20, 2022, 15:55	12 h	resolved	10-20
Delivery Issue Singapore - Starhub	Minor	Oct 21, 2022, 14:27	5.6 h	resolved	10-21
DI MMS 365 – MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT# MNOC-43774	No impact listed	Oct 21, 2022, 16:46	13 h	resolved	10-21
Delivery Issue Singapore - StarHub	Minor	Oct 22, 2022, 02:40	6.8 h	resolved	10-22
DI MMS 365 – MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT# MNOC-43803	Minor	Oct 22, 2022, 15:42	9.4 h	resolved	10-22
Delivery Issue Brazil - Claro	Minor	Oct 23, 2022, 04:51	12 h	resolved	10-23
Delivery Issue Brazil - Claro	Minor	Oct 24, 2022, 03:02	27 h	resolved	10-24
DI MMS 365 – MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT# MNOC-43839	No impact listed	Oct 24, 2022, 14:52	12 h	resolved	10-24
API WhatsApp - Service degradation	Minor	Oct 25, 2022, 09:00	1.9 h	resolved	10-25
DI SMS 365 \| Enterprise Messaging \| Delay in delivery of MO and MT Traffic towards ClearSky(Getlisa) in United States	Minor	Oct 25, 2022, 09:54	5.4 h	resolved	10-25
DI MMS 365 – MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT# MNOC-43870	Minor	Oct 25, 2022, 15:01	17 h	resolved	10-25
Delivery Issue USA - US Cellular	Minor	Oct 26, 2022, 08:00	4.0 h	resolved	10-26
DI MMS 365 – MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT# MNOC-43899	No impact listed	Oct 26, 2022, 17:03	6.6 h	resolved	10-26
Delivery Issue Tunisia - Ooredoo	Minor	Oct 27, 2022, 03:31	12 h	resolved	10-27
DI MMS 365 – MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT# MNOC-43921	Minor	Oct 27, 2022, 16:25	8.8 h	resolved	10-27
[Digital Interconnect] Delivery Issue US - Verizon	Minor	Oct 27, 2022, 20:47	11 d	resolved	10-27
Delivery issues - CSTmovel - Sao Tome & Principe	Minor	Oct 28, 2022, 11:14	6.7 h	resolved	10-28
DI MMS 365 – MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT# MNOC-43943	No impact listed	Oct 28, 2022, 16:35	9.3 h	resolved	10-28
Delivery Issue - US - T-Mobile	Minor	Oct 28, 2022, 17:44	7.1 h	resolved	10-28
Delivery Issue - US - T-Mobile	Minor	Oct 29, 2022, 15:37	2.9 h	resolved	10-29
DI MMS 365 – MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT# MNOC-43967	No impact listed	Oct 29, 2022, 15:47	11 h	resolved	10-29
DI MMS 365 – MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT# MNOC-43976	No impact listed	Oct 30, 2022, 16:13	9.9 h	resolved	10-30
Delivery Issue Peru - Telefonica	Minor	Oct 31, 2022, 12:45	19 h	resolved	10-31
DI MMS 365 – MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| TT# MNOC-44008	Minor	Oct 31, 2022, 18:09	7.7 h	resolved	10-31

Maintenance 70

Show scheduled maintenance

Oct 2, 2022, 05:00 [Scheduled] DI SMS 365 | Enterprise Messaging | 3rd party Maintenance | Planned maintenance towards AT&T in Mexico
Oct 2, 2022, 05:00 [Scheduled] DI SMS 365| Enterprise Messaging | 3rd party Network Maintenance towards Multiple Mexico destinations | Ref Number# CRQ000000168019
Oct 3, 2022, 01:00 [Scheduled] DI LTE 365 | Operator Services | 3rd party Infrastructure Maintenance | INC000008606698
Oct 3, 2022, 21:00 [Scheduled] DI SMS 365 | Enterprise Messaging | 3rd Party Planned Maintenance - Multiple Telenor networks | Reference number# NA
Oct 4, 2022, 00:00 [Scheduled] Sinch Maintenance - EU Redhot XML
Oct 4, 2022, 00:00 [Scheduled] Sinch Maintenance - Mblox US SMPP Gateways
Oct 4, 2022, 00:00 [Scheduled] Sinch Maintenance - Mblox EU SMPP Gateways
Oct 4, 2022, 06:00 [Scheduled] DI SMS 365(SMSx) | Operator Services | Application Maintenance | PCR Number-PCRSDI-10092
Oct 5, 2022, 05:00 [Scheduled] DI SMS 365| Enterprise Messaging | 3rd party Network Maintenance from AT&T Mexico | Ref Number# CRQ000000170957
Oct 5, 2022, 07:00 [Scheduled] External Maintenance - T-Mobile - US
Oct 6, 2022, 00:00 [Scheduled] Sinch Maintenance - EU Redhot XML
Oct 6, 2022, 06:00 [Scheduled] DI E-MAIL 365 | Enterprise Messaging | 3rd Party Software Maintenance | Ref Number# NA
Oct 6, 2022, 06:04 [Scheduled] DI SMS 365(SMSx) | Operator Services | Application Maintenance | PCR Number-PCRSDI-10118
Oct 6, 2022, 18:30 [Scheduled] DI SMS 365 | Enterprise Messaging | 3rd Party Planned Maintenance - Multiple Airtel networks | Reference number# NA
Oct 7, 2022, 03:00 [Scheduled] DI Live Link 365 & DI Authentication 365 | Enterprise Messaging | Network Maintenance | PCR Number # PCRSDI-10098
Oct 8, 2022, 18:03 [Scheduled] DI SMS 365 | Enterprise Messaging | Application Maintenance | PCR Number # PCRSDI-10124
Oct 8, 2022, 18:03 [Scheduled] DI SMS 365 |Customer Management Portal | TLS certificate renewal | Ref Number: PCRSDI-10126
Oct 8, 2022, 18:03 [Scheduled] DI SMS 365 | Enterprise Messaging | Network Maintenance | PCR Number# PCRSDI-10099
Oct 10, 2022, 01:01 [Scheduled] Sinch Scheduled Maintenance: SSL Certificate Renewal and Installation - EU
Oct 10, 2022, 09:00 [Scheduled] Sinch Scheduled Maintenance: SSL Certificate Renewal and Installation - US
Oct 11, 2022, 05:00 [Scheduled] DI SMS 365 | Enterprise Messaging | 3rd party Maintenance | Planned maintenance towards one of the operators in Mexico
Oct 11, 2022, 06:30 [Scheduled] DI SMS 365 | Enterprise Messaging | 3rd party Maintenance | Planned maintenance for one of the tier 3 operators in United States || Reference No: NA
Oct 11, 2022, 08:00 [Scheduled] WhatsApp Routine Maintenance - EU
Oct 11, 2022, 08:00 [Scheduled] DI SMS 365 (iSMS) | Operator Services | Application Maintenance | PCR Number # PCRSDI-10129
Oct 11, 2022, 10:01 [Scheduled] WhatsApp Routine Maintenance - US
Oct 12, 2022, 00:00 [Scheduled] Sinch Scheduled Maintenance: SSL Certificate Renewal and Installation - smpp-eu3.clxcommunications.com and smpp-eu1.clxcommunications.com
Oct 12, 2022, 01:00 [Scheduled] DI SMS 365 | Live Link Services | TLS certificate renewal | Ref Number: PCRSDI-10117
Oct 12, 2022, 03:00 [Scheduled] External Maintenance - AT&T - US
Oct 12, 2022, 03:00 [Scheduled] DI SMS 365 | Enterprise Messaging | 3rd party Maintenance | AT&T USA Maintenance | CHG000007753956
Oct 12, 2022, 06:01 [Scheduled] DI SMS 365(SMSx) | Operator Services | Application Maintenance | PCR Number-PCRSDI-10093
Oct 12, 2022, 08:00 [Scheduled] Conversation API Routine Maintenance - EU
Oct 12, 2022, 09:01 [Scheduled] Sinch Scheduled Maintenance: SSL Certificate Renewal and Installation - smpp-us3.clxcommunications.com and smpp-us2.clxcommunications.com
Oct 12, 2022, 09:02 [Scheduled] Conversation API Routine Maintenance - US
Oct 13, 2022, 04:30 [Scheduled] External Maintenance - T-Mobile - US
Oct 14, 2022, 05:00 [Scheduled] External Maintenance - T-Mobile - US
Oct 17, 2022, 18:30 [Scheduled] DI SMS 365 | Enterprise Messaging | 3rd Party Planned Maintenance - Airtel SMS Hub towards all destinations
Oct 18, 2022, 02:00 [Scheduled] DI E-Mail 365 | Enterprise Messaging | Application Maintenance | PCR Number # PCRSDI-10144
Oct 18, 2022, 06:01 [Scheduled] DI SMS 365(SMSx) | Operator Services | Application Maintenance | PCR Number-PCRSDI-10127
Oct 19, 2022, 03:00 [Scheduled] External Maintenance - AT&T - US
Oct 19, 2022, 03:00 [Scheduled] DI SMS 365 | Enterprise Messaging | 3rd party Maintenance | AT&T USA Maintenance | CHG00000*****
Oct 19, 2022, 05:00 [Scheduled] External Maintenance - T-Mobile - US
Oct 19, 2022, 06:00 [Scheduled] DI SMS 365 | Operator Services | Application and System Maintenance | PCR Number #PCRSDI-9864
Oct 19, 2022, 06:00 [Scheduled] DI SMS 365(SMSx) | Operator Services | Application Maintenance | PCR Number-PCRSDI-10094
Oct 19, 2022, 06:00 [Scheduled] DI SMS 365(SMSx) | Operator Services | Application Maintenance | PCR Number-PCRSDI-10136
Oct 20, 2022, 01:00 [Scheduled] Sinch Scheduled Maintenance: SSL Certificate Renewal and Installation - EU
Oct 20, 2022, 03:01 [Scheduled] DI SMS 365 | Enterprise Messaging | 3rd Party Planned Maintenance | Ref Number# NA
Oct 20, 2022, 04:01 [Scheduled] DI SMS 365 | Enterprise Messaging | 3rd party Maintenance | Planned maintenance for one of the tier 3 operators in United States || Reference No: # 2624
Oct 20, 2022, 06:00 [Scheduled] DI SMS 365(SMSx) | Operator Services | Application Maintenance | PCR Number-PCRSDI-10128
Oct 21, 2022, 08:00 [Scheduled] Emergency maintenance - MMS
Oct 23, 2022, 03:00 [Scheduled] External Maintenance - Toll Free Number Provider
Oct 24, 2022, 06:00 [Scheduled] DI E-MAIL 365 | Enterprise Messaging | 3rd party Software Maintenance | Ref Number# NA
Oct 25, 2022, 06:01 [Scheduled] DI E-MAIL 365 | Enterprise Messaging | 3rd party Software Maintenance | Ref Number# NA
Oct 25, 2022, 08:00 [Scheduled] WhatsApp Routine Maintenance - EU
Oct 25, 2022, 10:00 [Scheduled] WhatsApp Routine Maintenance - US
Oct 26, 2022, 01:00 [Scheduled] External Maintenance - T-Mobile US
Oct 26, 2022, 04:00 [Scheduled] External Maintenance - United States - AT&T
Oct 26, 2022, 04:00 [Scheduled] DI SMS 365 | Enterprise Messaging | 3rd party Network Maintenance | Ref Number# 2627
Oct 26, 2022, 06:31 [Scheduled] DI SMS 365(SMSx) | Operator Services | Application Maintenance | PCR Number-PCRSDI-10090
Oct 26, 2022, 06:59 [Scheduled] DI SMS 365 | Enterprise Messaging | Infrastructure Maintenance | Action needed
Oct 26, 2022, 08:00 [Scheduled] Conversation API Routine Maintenance - EU
Oct 26, 2022, 09:01 [Scheduled] Conversation API Routine Maintenance - US
Oct 27, 2022, 03:00 [Scheduled] External Maintenance - Toll Free Number Provider
Oct 27, 2022, 05:00 [Scheduled] Customer Portal Routine Maintenance
Oct 27, 2022, 05:30 [Scheduled] External Maintenance - US Cellular - US
Oct 27, 2022, 17:31 [Scheduled] DI SMS 365 | Enterprise Messaging | 3rd party Maintenance | Planned maintenance for one of the tier 3 operators in United States || Reference No: NA
Oct 27, 2022, 18:01 [Scheduled] External Maintenance - Singapore - M1
Oct 29, 2022, 09:00 [Scheduled] DI E-MAIL 365 | Enterprise Messaging | 3rd party System Maintenance | Ref Number# 1878503
Oct 30, 2022, 19:06 DI SMS 365 | Enterprise Messaging & Operator services | Potential delay in delivery of MO, MT & DLR traffic towards African countries | TT# NA
Oct 31, 2022, 01:01 [Scheduled] External Maintenance - T-Mobile US
Oct 31, 2022, 03:01 [Scheduled] DI SMS 365 | Enterprise Messaging | 3rd party Maintenance | AT&T USA Maintenance | Ref Number: CHG000007878899

Cite this

Sinch posted 68 status incidents in October 2022 (2 major or critical); 0 price changes and 0 notable page changes observed.

Title: Sinch in October 2022
Vendor: Sinch
Date: 2022-10-01 00:00 UTC
URL: https://rewindex.com/company/sinch/2022/10

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