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CompaniesHelp ScoutMonthly reportsOctober 2015

Help Scout in October 2015: incidents, uptime and changes

4incidents posted
1labelled major or critical
99.89%free of major/critical
99.51%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 47 min, incident time 3 h 36 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 1 · Minor 2 · No impact listed 1

Major and critical incidents 1

IncidentImpactStartedDurationStatusDay
Docs Connection ErrorsMajor47 minresolved10-28

Other incidents 3

IncidentImpactStartedDurationStatusDay
Server Error Impacting PerformanceNo impact listed26 minresolved10-01
Inbound Emails DelayedMinor2.2 hresolved10-02
Server Error Impacting PerformanceMinor39 minresolved10-28

Cite this

Help Scout posted 4 status incidents in October 2015 (1 major or critical); 0 price changes and 0 notable page changes observed.

Title
Help Scout in October 2015
Vendor
Help Scout
Date
URL
https://rewindex.com/company/help-scout/2015/10

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