# Help Scout in October 2015: incidents, uptime and changes

> Help Scout in October 2015: 4 incidents on its status page (1 major or critical), 99.89% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Help Scout’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/help-scout/2015/10
Last updated: 2015-11-01T00:00:00Z

- Incidents posted: 4 (major/critical: 1) · Maintenance: 0
- By vendor impact label: major 1, minor 2, none 1
- Uptime (vendor-reported): 99.89% free of major/critical incidents, 99.51% free of any incident; outage time 47 min, incident time 3 h 36 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [September 2015](https://rewindex.com/company/help-scout/2015/09.md) · Next: [November 2015](https://rewindex.com/company/help-scout/2015/11.md) · [All months](https://rewindex.com/company/help-scout/reports.md) · [Help Scout](https://rewindex.com/company/help-scout.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Docs Connection Errors](https://rewindex.com/company/help-scout/incidents/xr3yl9tntv7s.md) | major | 2015-10-28 16:37 UTC | 2015-10-28 17:24 UTC | 47 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Server Error Impacting Performance](https://rewindex.com/company/help-scout/incidents/m2mknx09j1m1.md) | none | 2015-10-01 11:46 UTC | 2015-10-01 12:12 UTC | 26 min | resolved |
| [Inbound Emails Delayed](https://rewindex.com/company/help-scout/incidents/drlk7bh1h34j.md) | minor | 2015-10-02 01:59 UTC | 2015-10-02 04:09 UTC | 2.2 h | resolved |
| [Docs Connection Errors](https://rewindex.com/company/help-scout/incidents/xr3yl9tntv7s.md) | major | 2015-10-28 16:37 UTC | 2015-10-28 17:24 UTC | 47 min | resolved |
| [Server Error Impacting Performance](https://rewindex.com/company/help-scout/incidents/n2v7n9kkk07j.md) | minor | 2015-10-28 17:36 UTC | 2015-10-28 18:15 UTC | 39 min | resolved |

## Cite this

Help Scout posted 4 status incidents in October 2015 (1 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/help-scout/2015/10
- Citation: Help Scout, “Help Scout in October 2015” (2015-10-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/2015/10 (CC BY 4.0).
- Markdown link: `[Help Scout: Help Scout in October 2015 (2015-10-01)](https://rewindex.com/company/help-scout/2015/10)`


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Canonical: https://rewindex.com/company/help-scout/2015/10 · Markdown: https://rewindex.com/company/help-scout/2015/10.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T21:16:32.691Z