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CompaniesHeapMonthly reportsOctober 2017

Heap in October 2017: incidents, uptime and changes

12incidents posted
0labelled major or critical
100%free of major/critical
56.09%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 0 min, incident time 13.6 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Minor 10 · No impact listed 2

Incidents 12

IncidentImpactStartedDurationStatusDay
Elevated Endpoint ErrorsMinor6.8 hresolved10-05
Elevated Endpoint ErrorsMinor3.1 hresolved10-06
Elevated Endpoint ErrorsMinor3.6 hresolved10-08
Delayed Heap SQL SyncsMinor36 hresolved10-13
Temporary Custom Event/Property LatencyMinor4 dresolved10-16
Temporary Data LatencyMinor7.1 hresolved10-16
Temporary Data LatencyMinor6.2 hresolved10-17
Temporary Data LatencyMinor5.8 hresolved10-18
Collectors and Heap App experiencing intermittent errorsMinor5 dresolved10-19
Temporary Data LatencyNo impact listed8.2 hresolved10-22
Temporary Dashboard UnavailabilityNo impact listed18 minresolved10-22
Temporary data latencyMinor4 dresolved10-23

Maintenance 1

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Heap posted 12 status incidents in October 2017 (0 major or critical); 0 price changes and 0 notable page changes observed.

Title
Heap in October 2017
Vendor
Heap
Date
URL
https://rewindex.com/company/heap/2017/10

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