Companies Gorgias Monthly reportsMarch 2026

Gorgias in March 2026: incidents, uptime and changes

12incidents posted

9labelled major or critical

97.83%free of major/critical

97.50%free of any incident

0price changes

0notable page changes

Vendor-reported outage time 16 h 6 min, incident time 18 h 36 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Critical 1 · Major 8 · Minor 2 · No impact listed 1

Major and critical incidents 9

Incident	Impact	Started	Duration	Status	Day
Bad gateway error when accessing the helpdesk	Critical	Mar 9, 13:34	7.0 h	resolved	03-09
Knowledge Hub Impact / Recent tickets not up-to-date	Major	Mar 2, 11:07	0 min	resolved	03-02
AI Agent degraded performance	Major	Mar 2, 12:34	1.8 h	resolved	03-02
Analytics delayed for some users	Major	Mar 9, 12:27	1.1 h	resolved	03-09
The chat application is unavailable	Major	Mar 9, 18:07	33 min	resolved	03-09
Issues with Rule Execution and delivery of messages on europe-west4-e7f4	Major	Mar 17, 12:31	2.1 h	resolved	03-17
AI Agent and Automation analytics are delayed	Major	Mar 20, 15:55	3.5 h	resolved	03-20
AI Agent not processing email tickets	Major	Mar 26, 16:00	39 min	resolved	03-26
Billing Incident Affecting Some Automation Usage Events from March 16 to March 20, 2026	Major	Mar 27, 10:49	0 min	resolved	03-27

Other incidents 3

Incident	Impact	Started	Duration	Status	Day
Knowledge Hub Impact / Recent tickets not up-to-date	Minor	Mar 2, 09:14	1.7 h	resolved	03-02
Delayed processing of messages and automated actions	Minor	Mar 9, 11:18	47 min	resolved	03-09
Outlook Email Integration - Disconnected	No impact listed	Mar 16, 06:52	3.9 h	resolved	03-16

Maintenance 1

Show scheduled maintenance

Mar 23, 14:26 [Scheduled] Scheduled Infrastructure Maintenance - Australia

Cite this

Gorgias posted 12 status incidents in March 2026 (9 major or critical); 0 price changes and 0 notable page changes observed.

Title: Gorgias in March 2026
Vendor: Gorgias
Date: 2026-03-01 00:00 UTC
URL: https://rewindex.com/company/gorgias/2026/03

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