# Gorgias in March 2026: incidents, uptime and changes > Gorgias in March 2026: 12 incidents on its status page (9 major or critical), 97.83% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Gorgias’s status, pricing and policy pages. Canonical: https://rewindex.com/company/gorgias/2026/03 Last updated: 2026-04-01T00:00:00Z - Incidents posted: 12 (major/critical: 9) · Maintenance: 1 - By vendor impact label: critical 1, major 8, minor 2, none 1 - Uptime (vendor-reported): 97.83% free of major/critical incidents, 97.50% free of any incident; outage time 16 h 6 min, incident time 18 h 36 min - Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0 - Previous month: [February 2026](https://rewindex.com/company/gorgias/2026/02.md) · Next: [April 2026](https://rewindex.com/company/gorgias/2026/04.md) · [All months](https://rewindex.com/company/gorgias/reports.md) · [Gorgias](https://rewindex.com/company/gorgias.md) _Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._ ## Major and critical incidents | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status | | --- | --- | --- | --- | --- | --- | | [Bad gateway error when accessing the helpdesk](https://rewindex.com/company/gorgias/incidents/t1v1ln126h3t.md) | critical | 2026-03-09 13:34 UTC | 2026-03-09 20:34 UTC | 7.0 h | resolved | | [Knowledge Hub Impact / Recent tickets not up-to-date](https://rewindex.com/company/gorgias/incidents/blsq09v59ns7.md) | major | 2026-03-02 11:07 UTC | 2026-03-02 11:07 UTC | 0 min | resolved | | [AI Agent degraded performance](https://rewindex.com/company/gorgias/incidents/7h5cjcc011c6.md) | major | 2026-03-02 12:34 UTC | 2026-03-02 14:23 UTC | 1.8 h | resolved | | [Analytics delayed for some users](https://rewindex.com/company/gorgias/incidents/pdj21cvj7mrn.md) | major | 2026-03-09 12:27 UTC | 2026-03-09 13:32 UTC | 1.1 h | resolved | | [The chat application is unavailable](https://rewindex.com/company/gorgias/incidents/t9zgnnx8rw0k.md) | major | 2026-03-09 18:07 UTC | 2026-03-09 18:40 UTC | 33 min | resolved | | [Issues with Rule Execution and delivery of messages on europe-west4-e7f4](https://rewindex.com/company/gorgias/incidents/pfs3zsqw1nxm.md) | major | 2026-03-17 12:31 UTC | 2026-03-17 14:37 UTC | 2.1 h | resolved | | [AI Agent and Automation analytics are delayed](https://rewindex.com/company/gorgias/incidents/jn77b291jwdm.md) | major | 2026-03-20 15:55 UTC | 2026-03-20 19:22 UTC | 3.5 h | resolved | | [AI Agent not processing email tickets](https://rewindex.com/company/gorgias/incidents/wnfgsy8p9ddb.md) | major | 2026-03-26 16:00 UTC | 2026-03-26 16:38 UTC | 39 min | resolved | | [Billing Incident Affecting Some Automation Usage Events from March 16 to March 20, 2026](https://rewindex.com/company/gorgias/incidents/gz577r526733.md) | major | 2026-03-27 10:49 UTC | 2026-03-27 10:49 UTC | 0 min | resolved | ## All incidents | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status | | --- | --- | --- | --- | --- | --- | | [Knowledge Hub Impact / Recent tickets not up-to-date](https://rewindex.com/company/gorgias/incidents/b36m0d93y1w6.md) | minor | 2026-03-02 09:14 UTC | 2026-03-02 10:57 UTC | 1.7 h | resolved | | [Knowledge Hub Impact / Recent tickets not up-to-date](https://rewindex.com/company/gorgias/incidents/blsq09v59ns7.md) | major | 2026-03-02 11:07 UTC | 2026-03-02 11:07 UTC | 0 min | resolved | | [AI Agent degraded performance](https://rewindex.com/company/gorgias/incidents/7h5cjcc011c6.md) | major | 2026-03-02 12:34 UTC | 2026-03-02 14:23 UTC | 1.8 h | resolved | | [Delayed processing of messages and automated actions](https://rewindex.com/company/gorgias/incidents/sl000yk3bmm0.md) | minor | 2026-03-09 11:18 UTC | 2026-03-09 12:05 UTC | 47 min | resolved | | [Analytics delayed for some users](https://rewindex.com/company/gorgias/incidents/pdj21cvj7mrn.md) | major | 2026-03-09 12:27 UTC | 2026-03-09 13:32 UTC | 1.1 h | resolved | | [Bad gateway error when accessing the helpdesk](https://rewindex.com/company/gorgias/incidents/t1v1ln126h3t.md) | critical | 2026-03-09 13:34 UTC | 2026-03-09 20:34 UTC | 7.0 h | resolved | | [The chat application is unavailable](https://rewindex.com/company/gorgias/incidents/t9zgnnx8rw0k.md) | major | 2026-03-09 18:07 UTC | 2026-03-09 18:40 UTC | 33 min | resolved | | [Outlook Email Integration - Disconnected](https://rewindex.com/company/gorgias/incidents/6cb7k83mbvpz.md) | none | 2026-03-16 06:52 UTC | 2026-03-16 10:46 UTC | 3.9 h | resolved | | [Issues with Rule Execution and delivery of messages on europe-west4-e7f4](https://rewindex.com/company/gorgias/incidents/pfs3zsqw1nxm.md) | major | 2026-03-17 12:31 UTC | 2026-03-17 14:37 UTC | 2.1 h | resolved | | [AI Agent and Automation analytics are delayed](https://rewindex.com/company/gorgias/incidents/jn77b291jwdm.md) | major | 2026-03-20 15:55 UTC | 2026-03-20 19:22 UTC | 3.5 h | resolved | | [AI Agent not processing email tickets](https://rewindex.com/company/gorgias/incidents/wnfgsy8p9ddb.md) | major | 2026-03-26 16:00 UTC | 2026-03-26 16:38 UTC | 39 min | resolved | | [Billing Incident Affecting Some Automation Usage Events from March 16 to March 20, 2026](https://rewindex.com/company/gorgias/incidents/gz577r526733.md) | major | 2026-03-27 10:49 UTC | 2026-03-27 10:49 UTC | 0 min | resolved | ## Maintenance | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status | | --- | --- | --- | --- | --- | --- | | [\[Scheduled\] Scheduled Infrastructure Maintenance - Australia](https://rewindex.com/company/gorgias/incidents/gttq6w4wy0x9.md) | maintenance | 2026-03-23 14:26 UTC | 2026-03-23 15:03 UTC | 37 min | resolved | ## Cite this Gorgias posted 12 status incidents in March 2026 (9 major or critical); 0 price changes and 0 notable page changes observed. - Canonical URL: https://rewindex.com/company/gorgias/2026/03 - Citation: Gorgias, “Gorgias in March 2026” (2026-03-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/gorgias/2026/03 (CC BY 4.0). - Markdown link: `[Gorgias: Gorgias in March 2026 (2026-03-01)](https://rewindex.com/company/gorgias/2026/03)` --- Canonical: https://rewindex.com/company/gorgias/2026/03 · Markdown: https://rewindex.com/company/gorgias/2026/03.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T10:35:26.553Z