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CompaniesGorgiasMonthly reportsMay 2020

Gorgias in May 2020: incidents, uptime and changes

5incidents posted
2labelled major or critical
99.84%free of major/critical
99.49%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 1 h 11 min, incident time 3 h 45 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Critical 1 · Major 1 · Minor 2 · No impact listed 1

Major and critical incidents 2

IncidentImpactStartedDurationStatusDay
High error rate in the HelpdeskCritical54 minresolved05-04
Partial outage in one of our clustersMajor17 minresolved05-26

Other incidents 3

IncidentImpactStartedDurationStatusDay
Partially degraded performance on the helpdeskMinor44 minresolved05-05
Complete outage for some of our customersNo impact listed0 minresolved05-07
Delayed Incoming Gmail messagesMinor1.8 hresolved05-08

Maintenance 1

Show scheduled maintenance

Cite this

Gorgias posted 5 status incidents in May 2020 (2 major or critical); 0 price changes and 0 notable page changes observed.

Title
Gorgias in May 2020
Vendor
Gorgias
Date
URL
https://rewindex.com/company/gorgias/2020/05

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