# Gorgias in May 2020: incidents, uptime and changes

> Gorgias in May 2020: 5 incidents on its status page (2 major or critical), 99.84% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Gorgias’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/gorgias/2020/05
Last updated: 2020-06-01T00:00:00Z

- Incidents posted: 5 (major/critical: 2) · Maintenance: 1
- By vendor impact label: critical 1, major 1, minor 2, none 1
- Uptime (vendor-reported): 99.84% free of major/critical incidents, 99.49% free of any incident; outage time 1 h 11 min, incident time 3 h 45 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [April 2020](https://rewindex.com/company/gorgias/2020/04.md) · Next: [June 2020](https://rewindex.com/company/gorgias/2020/06.md) · [All months](https://rewindex.com/company/gorgias/reports.md) · [Gorgias](https://rewindex.com/company/gorgias.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [High error rate in the Helpdesk](https://rewindex.com/company/gorgias/incidents/mc3w5kdjll72.md) | critical | 2020-05-04 15:01 UTC | 2020-05-04 15:55 UTC | 54 min | resolved |
| [Partial outage in one of our clusters](https://rewindex.com/company/gorgias/incidents/sjvyy2sf9s06.md) | major | 2020-05-26 18:02 UTC | 2020-05-26 18:19 UTC | 17 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [High error rate in the Helpdesk](https://rewindex.com/company/gorgias/incidents/mc3w5kdjll72.md) | critical | 2020-05-04 15:01 UTC | 2020-05-04 15:55 UTC | 54 min | resolved |
| [Partially degraded performance on the helpdesk](https://rewindex.com/company/gorgias/incidents/9rl997pk7mhl.md) | minor | 2020-05-05 23:09 UTC | 2020-05-05 23:53 UTC | 44 min | resolved |
| [Complete outage for some of our customers](https://rewindex.com/company/gorgias/incidents/mklx2lwm5x5c.md) | none | 2020-05-07 00:00 UTC | 2020-05-07 00:00 UTC | 0 min | resolved |
| [Delayed Incoming Gmail messages](https://rewindex.com/company/gorgias/incidents/hjlrd19f36kd.md) | minor | 2020-05-08 17:22 UTC | 2020-05-08 19:12 UTC | 1.8 h | resolved |
| [Partial outage in one of our clusters](https://rewindex.com/company/gorgias/incidents/sjvyy2sf9s06.md) | major | 2020-05-26 18:02 UTC | 2020-05-26 18:19 UTC | 17 min | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Major database upgrade - Downtime scheduled](https://rewindex.com/company/gorgias/incidents/w3z7qcks89h3.md) | maintenance | 2020-05-16 08:01 UTC | 2020-05-16 09:00 UTC | 59 min | resolved |

## Cite this

Gorgias posted 5 status incidents in May 2020 (2 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/gorgias/2020/05
- Citation: Gorgias, “Gorgias in May 2020” (2020-05-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/gorgias/2020/05 (CC BY 4.0).
- Markdown link: `[Gorgias: Gorgias in May 2020 (2020-05-01)](https://rewindex.com/company/gorgias/2020/05)`


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Canonical: https://rewindex.com/company/gorgias/2020/05 · Markdown: https://rewindex.com/company/gorgias/2020/05.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T11:08:42.315Z