CompaniesBigCommerceMonthly reportsJuly 2020
BigCommerce in July 2020: incidents, uptime and changes
Vendor-reported outage time 8 h 22 min, incident time 17 h 29 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.
By vendor label: Major 2 · Minor 5 · No impact listed 2
Major and critical incidents 2
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Storefront timeout issues for a subset of stores | Major | 54 min | resolved | 07-01 | |
| Issue with Email Forwarding | Major | 7.5 h | resolved | 07-01 |
Other incidents 7
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Webhooks delayed | Minor | 2.6 h | resolved | 07-03 | |
| Availability issue with BigCommerce stores | Minor | 23 min | resolved | 07-03 | |
| Availability issues with BigCommerce stores | No impact listed | 1.2 h | resolved | 07-17 | |
| Facebook Marketplace Delayed Synchronization | Minor | 5.1 h | resolved | 07-22 | |
| Slow response times for a subset of stores | Minor | 13 min | resolved | 07-22 | |
| Availability issues with a subset of BigCommerce stores | Minor | 1.0 h | resolved | 07-23 | |
| Trial signup failing | No impact listed | 1.8 h | resolved | 07-30 |
Cite this
BigCommerce posted 9 status incidents in July 2020 (2 major or critical); 0 price changes and 0 notable page changes observed.
- Title
- BigCommerce in July 2020
- Vendor
- BigCommerce
- Date
- URL
- https://rewindex.com/company/bigcommerce/2020/07