# BigCommerce in July 2020: incidents, uptime and changes

> BigCommerce in July 2020: 9 incidents on its status page (2 major or critical), 98.87% free of major or critical incidents (vendor-reported). From Rewindex’s archive of BigCommerce’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/bigcommerce/2020/07
Last updated: 2020-08-01T00:00:00Z

- Incidents posted: 9 (major/critical: 2) · Maintenance: 0
- By vendor impact label: major 2, minor 5, none 2
- Uptime (vendor-reported): 98.87% free of major/critical incidents, 97.65% free of any incident; outage time 8 h 22 min, incident time 17 h 29 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [June 2020](https://rewindex.com/company/bigcommerce/2020/06.md) · Next: [August 2020](https://rewindex.com/company/bigcommerce/2020/08.md) · [All months](https://rewindex.com/company/bigcommerce/reports.md) · [BigCommerce](https://rewindex.com/company/bigcommerce.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Storefront timeout issues for a subset of stores](https://rewindex.com/company/bigcommerce/incidents/1xxq720fc2vv.md) | major | 2020-07-01 01:17 UTC | 2020-07-01 02:11 UTC | 54 min | resolved |
| [Issue with Email Forwarding](https://rewindex.com/company/bigcommerce/incidents/jfc35ww8jwl6.md) | major | 2020-07-01 23:21 UTC | 2020-07-02 06:49 UTC | 7.5 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Storefront timeout issues for a subset of stores](https://rewindex.com/company/bigcommerce/incidents/1xxq720fc2vv.md) | major | 2020-07-01 01:17 UTC | 2020-07-01 02:11 UTC | 54 min | resolved |
| [Issue with Email Forwarding](https://rewindex.com/company/bigcommerce/incidents/jfc35ww8jwl6.md) | major | 2020-07-01 23:21 UTC | 2020-07-02 06:49 UTC | 7.5 h | resolved |
| [Webhooks delayed](https://rewindex.com/company/bigcommerce/incidents/cp83pyt06j6g.md) | minor | 2020-07-03 14:50 UTC | 2020-07-03 17:24 UTC | 2.6 h | resolved |
| [Availability issue with BigCommerce stores](https://rewindex.com/company/bigcommerce/incidents/8vht5fj3bqx7.md) | minor | 2020-07-03 23:24 UTC | 2020-07-03 23:47 UTC | 23 min | resolved |
| [Availability issues with BigCommerce stores](https://rewindex.com/company/bigcommerce/incidents/0v832w8zt9g0.md) | none | 2020-07-17 21:47 UTC | 2020-07-17 22:59 UTC | 1.2 h | resolved |
| [Facebook Marketplace Delayed Synchronization](https://rewindex.com/company/bigcommerce/incidents/sscx9rsxz5q6.md) | minor | 2020-07-22 23:29 UTC | 2020-07-23 04:37 UTC | 5.1 h | resolved |
| [Slow response times for a subset of stores](https://rewindex.com/company/bigcommerce/incidents/lkk0dmpwkx0y.md) | minor | 2020-07-22 23:56 UTC | 2020-07-23 00:09 UTC | 13 min | resolved |
| [Availability issues with a subset of BigCommerce stores](https://rewindex.com/company/bigcommerce/incidents/813ljw8lwjjp.md) | minor | 2020-07-23 17:52 UTC | 2020-07-23 18:54 UTC | 1.0 h | resolved |
| [Trial signup failing](https://rewindex.com/company/bigcommerce/incidents/56s4fl1z13jl.md) | none | 2020-07-30 10:48 UTC | 2020-07-30 12:37 UTC | 1.8 h | resolved |

## Cite this

BigCommerce posted 9 status incidents in July 2020 (2 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/bigcommerce/2020/07
- Citation: BigCommerce, “BigCommerce in July 2020” (2020-07-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/bigcommerce/2020/07 (CC BY 4.0).
- Markdown link: `[BigCommerce: BigCommerce in July 2020 (2020-07-01)](https://rewindex.com/company/bigcommerce/2020/07)`


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Canonical: https://rewindex.com/company/bigcommerce/2020/07 · Markdown: https://rewindex.com/company/bigcommerce/2020/07.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:33:26.956Z