Companies BigCommerce Monthly reportsMay 2018

BigCommerce in May 2018: incidents, uptime and changes

11incidents posted

1labelled major or critical

99.85%free of major/critical

76.83%free of any incident

0price changes

0notable page changes

Vendor-reported outage time 1 h 3 min, incident time 7.2 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 1 · Minor 8 · No impact listed 2

Major and critical incidents 1

Incident	Impact	Started	Duration	Status	Day
Issues with Product Imports	Major	May 30, 2018, 14:25	1.1 h	resolved	05-30

Other incidents 10

Incident	Impact	Started	Duration	Status	Day
Errors with applying Stencil themes	Minor	May 1, 2018, 17:23	2 min	resolved	05-01
DDOS attack in a single data center	No impact listed	May 5, 2018, 11:16	0 min	resolved	05-05
Availability issues with some pages on a sub-set of BigCommerce stores	No impact listed	May 11, 2018, 00:50	3.1 h	resolved	05-11
Degraded API Performance	Minor	May 11, 2018, 18:57	35 min	resolved	05-11
Investigating reports of analytics issues	Minor	May 21, 2018, 15:23	15 d	resolved	05-21
Slow resposne issues with BigCommerce stores	Minor	May 24, 2018, 00:22	41 min	resolved	05-24
Merchant Email Account Connectivity (Extended from previous maintenance)	Minor	May 28, 2018, 06:10	1.2 h	resolved	05-28
Availability issues with BigCommerce stores	Minor	May 30, 2018, 07:21	1.3 h	resolved	05-30
Availability issues with BigCommerce stores	Minor	May 30, 2018, 17:22	15 min	resolved	05-30
Search and Faceted Search Slow	Minor	May 30, 2018, 21:20	1.1 h	resolved	05-30

Maintenance 3

Show scheduled maintenance

May 15, 2018, 07:02 [Scheduled] Scheduled Maintenance on Store Email - mail12.bigcommerce.com
May 19, 2018, 03:00 [Scheduled] Maintenance on BigCommerce Analytics (including Insights)
May 28, 2018, 05:43 [Scheduled] Scheduled Maintenance on Merchant Email

Cite this

BigCommerce posted 11 status incidents in May 2018 (1 major or critical); 0 price changes and 0 notable page changes observed.

Title: BigCommerce in May 2018
Vendor: BigCommerce
Date: 2018-05-01 00:00 UTC
URL: https://rewindex.com/company/bigcommerce/2018/05

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