# BigCommerce in May 2018: incidents, uptime and changes

> BigCommerce in May 2018: 11 incidents on its status page (1 major or critical), 99.85% free of major or critical incidents (vendor-reported). From Rewindex’s archive of BigCommerce’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/bigcommerce/2018/05
Last updated: 2018-06-01T00:00:00Z

- Incidents posted: 11 (major/critical: 1) · Maintenance: 3
- By vendor impact label: major 1, minor 8, none 2
- Uptime (vendor-reported): 99.85% free of major/critical incidents, 76.83% free of any incident; outage time 1 h 3 min, incident time 7.2 days
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [April 2018](https://rewindex.com/company/bigcommerce/2018/04.md) · Next: [June 2018](https://rewindex.com/company/bigcommerce/2018/06.md) · [All months](https://rewindex.com/company/bigcommerce/reports.md) · [BigCommerce](https://rewindex.com/company/bigcommerce.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Issues with Product Imports](https://rewindex.com/company/bigcommerce/incidents/cqj6k8108qzw.md) | major | 2018-05-30 14:25 UTC | 2018-05-30 15:28 UTC | 1.1 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Errors with applying Stencil themes](https://rewindex.com/company/bigcommerce/incidents/gv3vpkg6ldms.md) | minor | 2018-05-01 17:23 UTC | 2018-05-01 17:25 UTC | 2 min | resolved |
| [DDOS attack in a single data center](https://rewindex.com/company/bigcommerce/incidents/bn6ghm54jj4n.md) | none | 2018-05-05 11:16 UTC | 2018-05-05 11:16 UTC | 0 min | resolved |
| [Availability issues with some pages on a sub-set of BigCommerce stores](https://rewindex.com/company/bigcommerce/incidents/nppzwgxtrx9d.md) | none | 2018-05-11 00:50 UTC | 2018-05-11 03:56 UTC | 3.1 h | resolved |
| [Degraded API Performance](https://rewindex.com/company/bigcommerce/incidents/zwh1y5ht96g7.md) | minor | 2018-05-11 18:57 UTC | 2018-05-11 19:32 UTC | 35 min | resolved |
| [Investigating reports of analytics issues](https://rewindex.com/company/bigcommerce/incidents/rv6412wcq2tl.md) | minor | 2018-05-21 15:23 UTC | 2018-06-05 03:43 UTC | 15 d | resolved |
| [Slow resposne issues with BigCommerce stores](https://rewindex.com/company/bigcommerce/incidents/387yxw6m8gzd.md) | minor | 2018-05-24 00:22 UTC | 2018-05-24 01:03 UTC | 41 min | resolved |
| [Merchant Email Account Connectivity (Extended from previous maintenance)](https://rewindex.com/company/bigcommerce/incidents/r6vzwdy9sbtb.md) | minor | 2018-05-28 06:10 UTC | 2018-05-28 07:22 UTC | 1.2 h | resolved |
| [Availability issues with BigCommerce stores](https://rewindex.com/company/bigcommerce/incidents/h42mdw41yq61.md) | minor | 2018-05-30 07:21 UTC | 2018-05-30 08:40 UTC | 1.3 h | resolved |
| [Issues with Product Imports](https://rewindex.com/company/bigcommerce/incidents/cqj6k8108qzw.md) | major | 2018-05-30 14:25 UTC | 2018-05-30 15:28 UTC | 1.1 h | resolved |
| [Availability issues with BigCommerce stores](https://rewindex.com/company/bigcommerce/incidents/z90xyb1m8xdg.md) | minor | 2018-05-30 17:22 UTC | 2018-05-30 17:37 UTC | 15 min | resolved |
| [Search and Faceted Search Slow](https://rewindex.com/company/bigcommerce/incidents/ydfm2cxjc5cd.md) | minor | 2018-05-30 21:20 UTC | 2018-05-30 22:26 UTC | 1.1 h | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Scheduled Maintenance on Store Email - mail12.bigcommerce.com](https://rewindex.com/company/bigcommerce/incidents/8m5zpvff75wm.md) | maintenance | 2018-05-15 07:02 UTC | 2018-05-15 07:58 UTC | 56 min | resolved |
| [\[Scheduled\] Maintenance on BigCommerce Analytics (including Insights)](https://rewindex.com/company/bigcommerce/incidents/0m9ss6m0wl28.md) | maintenance | 2018-05-19 03:00 UTC | 2018-05-19 07:00 UTC | 4.0 h | resolved |
| [\[Scheduled\] Scheduled Maintenance on Merchant Email](https://rewindex.com/company/bigcommerce/incidents/khydtzmt6n10.md) | maintenance | 2018-05-28 05:43 UTC | 2018-05-28 06:00 UTC | 17 min | resolved |

## Cite this

BigCommerce posted 11 status incidents in May 2018 (1 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/bigcommerce/2018/05
- Citation: BigCommerce, “BigCommerce in May 2018” (2018-05-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/bigcommerce/2018/05 (CC BY 4.0).
- Markdown link: `[BigCommerce: BigCommerce in May 2018 (2018-05-01)](https://rewindex.com/company/bigcommerce/2018/05)`


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Canonical: https://rewindex.com/company/bigcommerce/2018/05 · Markdown: https://rewindex.com/company/bigcommerce/2018/05.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:50:31.004Z