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CompaniesBigCommerceMonthly reportsApril 2018

BigCommerce in April 2018: incidents, uptime and changes

5incidents posted
1labelled major or critical
99.95%free of major/critical
99.47%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 20 min, incident time 3 h 47 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 1 · Minor 2 · No impact listed 2

Major and critical incidents 1

IncidentImpactStartedDurationStatusDay
Phone Support Currently Unavailable (Platform & Stores Not Affected)Major20 minresolved04-12

Other incidents 4

IncidentImpactStartedDurationStatusDay
Network incident in a single data centerMinor2.3 hresolved04-03
Slow response timesNo impact listed3.2 hresolved04-04
Availability issues with BigCommerce storesMinor1.1 hresolved04-24
Network incident in a single data centerNo impact listed0 minresolved04-30

Maintenance 1

Show scheduled maintenance

Cite this

BigCommerce posted 5 status incidents in April 2018 (1 major or critical); 0 price changes and 0 notable page changes observed.

Title
BigCommerce in April 2018
Vendor
BigCommerce
Date
URL
https://rewindex.com/company/bigcommerce/2018/04

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