# BigCommerce in April 2018: incidents, uptime and changes

> BigCommerce in April 2018: 5 incidents on its status page (1 major or critical), 99.95% free of major or critical incidents (vendor-reported). From Rewindex’s archive of BigCommerce’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/bigcommerce/2018/04
Last updated: 2018-05-01T11:15:00Z

- Incidents posted: 5 (major/critical: 1) · Maintenance: 1
- By vendor impact label: major 1, minor 2, none 2
- Uptime (vendor-reported): 99.95% free of major/critical incidents, 99.47% free of any incident; outage time 20 min, incident time 3 h 47 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [March 2018](https://rewindex.com/company/bigcommerce/2018/03.md) · Next: [May 2018](https://rewindex.com/company/bigcommerce/2018/05.md) · [All months](https://rewindex.com/company/bigcommerce/reports.md) · [BigCommerce](https://rewindex.com/company/bigcommerce.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Phone Support Currently Unavailable (Platform & Stores Not Affected)](https://rewindex.com/company/bigcommerce/incidents/29lpk6ctrw7l.md) | major | 2018-04-12 06:43 UTC | 2018-04-12 07:03 UTC | 20 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Network incident in a single data center](https://rewindex.com/company/bigcommerce/incidents/8mkxds0kgj3j.md) | minor | 2018-04-03 04:56 UTC | 2018-04-03 07:16 UTC | 2.3 h | resolved |
| [Slow response times](https://rewindex.com/company/bigcommerce/incidents/s7w12kt8q5hl.md) | none | 2018-04-04 02:57 UTC | 2018-04-04 06:09 UTC | 3.2 h | resolved |
| [Phone Support Currently Unavailable (Platform & Stores Not Affected)](https://rewindex.com/company/bigcommerce/incidents/29lpk6ctrw7l.md) | major | 2018-04-12 06:43 UTC | 2018-04-12 07:03 UTC | 20 min | resolved |
| [Availability issues with BigCommerce stores](https://rewindex.com/company/bigcommerce/incidents/0vw0pvgys10f.md) | minor | 2018-04-24 05:40 UTC | 2018-04-24 06:47 UTC | 1.1 h | resolved |
| [Network incident in a single data center](https://rewindex.com/company/bigcommerce/incidents/zwgntszdshj7.md) | none | 2018-04-30 16:22 UTC | 2018-04-30 16:22 UTC | 0 min | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Notice: Changes To Email Server Security](https://rewindex.com/company/bigcommerce/incidents/lw3qm6hw6kfl.md) | maintenance | 2018-04-30 23:15 UTC | 2018-05-01 11:15 UTC | 12 h | resolved |

## Cite this

BigCommerce posted 5 status incidents in April 2018 (1 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/bigcommerce/2018/04
- Citation: BigCommerce, “BigCommerce in April 2018” (2018-04-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/bigcommerce/2018/04 (CC BY 4.0).
- Markdown link: `[BigCommerce: BigCommerce in April 2018 (2018-04-01)](https://rewindex.com/company/bigcommerce/2018/04)`


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Canonical: https://rewindex.com/company/bigcommerce/2018/04 · Markdown: https://rewindex.com/company/bigcommerce/2018/04.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:47:31.994Z