CompaniesBigCommerceMonthly reportsApril 2017
BigCommerce in April 2017: incidents, uptime and changes
4incidents posted
1labelled major or critical
99.88%free of major/critical
98.22%free of any incident
0price changes
0notable page changes
Vendor-reported outage time 48 min, incident time 12 h 48 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.
By vendor label: Major 1 · Minor 3
Major and critical incidents 1
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Call Center (Phone and Chat) currently down due to severe weather. | Major | 48 min | resolved | 04-02 |
Other incidents 3
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Call Center phones intermittently unavailable | Minor | 6.4 h | resolved | 04-17 | |
| Issues with BigCommerce stores loading uploaded images, bulk exports, and product downloads | Minor | 5.0 h | resolved | 04-18 | |
| DDOS attack in a single data center | Minor | 32 min | resolved | 04-20 |
Maintenance 2
Show scheduled maintenance
Cite this
BigCommerce posted 4 status incidents in April 2017 (1 major or critical); 0 price changes and 0 notable page changes observed.
- Title
- BigCommerce in April 2017
- Vendor
- BigCommerce
- Date
- URL
- https://rewindex.com/company/bigcommerce/2017/04