# BigCommerce in April 2017: incidents, uptime and changes

> BigCommerce in April 2017: 4 incidents on its status page (1 major or critical), 99.88% free of major or critical incidents (vendor-reported). From Rewindex’s archive of BigCommerce’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/bigcommerce/2017/04
Last updated: 2017-05-01T00:00:00Z

- Incidents posted: 4 (major/critical: 1) · Maintenance: 2
- By vendor impact label: major 1, minor 3
- Uptime (vendor-reported): 99.88% free of major/critical incidents, 98.22% free of any incident; outage time 48 min, incident time 12 h 48 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [March 2017](https://rewindex.com/company/bigcommerce/2017/03.md) · Next: [May 2017](https://rewindex.com/company/bigcommerce/2017/05.md) · [All months](https://rewindex.com/company/bigcommerce/reports.md) · [BigCommerce](https://rewindex.com/company/bigcommerce.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Call Center (Phone and Chat) currently down due to severe weather.](https://rewindex.com/company/bigcommerce/incidents/pwm1xshswvzn.md) | major | 2017-04-02 14:40 UTC | 2017-04-02 15:28 UTC | 48 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Call Center (Phone and Chat) currently down due to severe weather.](https://rewindex.com/company/bigcommerce/incidents/pwm1xshswvzn.md) | major | 2017-04-02 14:40 UTC | 2017-04-02 15:28 UTC | 48 min | resolved |
| [Call Center phones intermittently unavailable](https://rewindex.com/company/bigcommerce/incidents/3sk48fh5hdm8.md) | minor | 2017-04-17 18:28 UTC | 2017-04-18 00:53 UTC | 6.4 h | resolved |
| [Issues with BigCommerce stores loading uploaded images, bulk exports, and product downloads](https://rewindex.com/company/bigcommerce/incidents/n4dx1sr95zl0.md) | minor | 2017-04-18 06:30 UTC | 2017-04-18 11:33 UTC | 5.0 h | resolved |
| [DDOS attack in a single data center](https://rewindex.com/company/bigcommerce/incidents/mjmrvl60qtr9.md) | minor | 2017-04-20 00:17 UTC | 2017-04-20 00:49 UTC | 32 min | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Planned Maintenance](https://rewindex.com/company/bigcommerce/incidents/szbz221dvnqv.md) | maintenance | 2017-04-11 03:00 UTC | 2017-04-11 08:00 UTC | 5.0 h | resolved |
| [\[Scheduled\] Planned Maintenance](https://rewindex.com/company/bigcommerce/incidents/kk3z5qckhmqc.md) | maintenance | 2017-04-19 02:00 UTC | 2017-04-19 08:00 UTC | 6.0 h | resolved |

## Cite this

BigCommerce posted 4 status incidents in April 2017 (1 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/bigcommerce/2017/04
- Citation: BigCommerce, “BigCommerce in April 2017” (2017-04-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/bigcommerce/2017/04 (CC BY 4.0).
- Markdown link: `[BigCommerce: BigCommerce in April 2017 (2017-04-01)](https://rewindex.com/company/bigcommerce/2017/04)`


---
Canonical: https://rewindex.com/company/bigcommerce/2017/04 · Markdown: https://rewindex.com/company/bigcommerce/2017/04.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T11:03:20.272Z