Companies BigCommerce Monthly reportsMarch 2017

BigCommerce in March 2017: incidents, uptime and changes

15incidents posted

1labelled major or critical

99.96%free of major/critical

95.32%free of any incident

0price changes

0notable page changes

Vendor-reported outage time 17 min, incident time 34 h 47 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 1 · Minor 11 · No impact listed 3

Major and critical incidents 1

Incident	Impact	Started	Duration	Status	Day
Stencil Theme Editing is currently not functioning	Major	Mar 23, 2017, 21:21	15 min	resolved	03-23

Other incidents 14

Incident	Impact	Started	Duration	Status	Day
DDOS attack in a single data center	Minor	Mar 1, 2017, 17:45	1.5 h	resolved	03-01
Network incident in a single data center	Minor	Mar 1, 2017, 20:45	12 min	resolved	03-01
Search and Faceted Search Indexing Delayed	Minor	Mar 2, 2017, 23:07	11 h	resolved	03-02
Search indexing backed up	Minor	Mar 8, 2017, 18:11	7.1 h	resolved	03-08
Search and Faceted Search Indexing Delayed	Minor	Mar 11, 2017, 02:05	56 min	resolved	03-11
Search indexing backed up	Minor	Mar 15, 2017, 20:53	4.8 h	resolved	03-15
Availability Issues With A Number of Stores	Minor	Mar 16, 2017, 02:09	9 min	resolved	03-16
Control panel unavailability for subset of stores	Minor	Mar 17, 2017, 05:52	2.4 h	resolved	03-17
Some control panels unavailable and API calls failing	Minor	Mar 17, 2017, 16:37	1.1 h	resolved	03-17
Search indexing backed up	Minor	Mar 23, 2017, 16:07	3.2 h	resolved	03-23
DDOS attack in a single data center	No impact listed	Mar 27, 2017, 23:53	13 min	resolved	03-27
Storefront display issues in a single datacenter	No impact listed	Mar 28, 2017, 19:56	2.4 h	resolved	03-28
Network incident in a single data center	No impact listed	Mar 31, 2017, 03:39	1.2 h	resolved	03-31
Search indexing backed up	Minor	Mar 31, 2017, 15:36	1.9 h	resolved	03-31

Cite this

BigCommerce posted 15 status incidents in March 2017 (1 major or critical); 0 price changes and 0 notable page changes observed.

Title: BigCommerce in March 2017
Vendor: BigCommerce
Date: 2017-03-01 00:00 UTC
URL: https://rewindex.com/company/bigcommerce/2017/03

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