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CompaniesBigCommerceMonthly reportsFebruary 2017

BigCommerce in February 2017: incidents, uptime and changes

9incidents posted
1labelled major or critical
99.13%free of major/critical
98.63%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 5 h 48 min, incident time 9 h 10 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 1 · Minor 5 · No impact listed 3

Major and critical incidents 1

IncidentImpactStartedDurationStatusDay
Amazon Web Services S3 buckets are downMajor5.8 hresolved02-28

Other incidents 8

IncidentImpactStartedDurationStatusDay
Availability issues with BigCommerce storesNo impact listed10 minresolved02-01
DDOS attack in a single data centerNo impact listed1.1 hresolved02-01
Issues with Webhooks, Stencil Theme Editing and Omnichannel CheckoutsMinor18 minresolved02-03
Phone Support Offline - Austin Power OutageMinor1.3 hresolved02-05
Slow response times on Stencil-designed storesMinor36 minresolved02-21
Availability issues with BigCommerce storesNo impact listed13 minresolved02-21
Availability issues with BigCommerce stores on StencilMinor50 minresolved02-22
Availability issues with BigCommerce storesMinor21 minresolved02-26

Maintenance 1

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Cite this

BigCommerce posted 9 status incidents in February 2017 (1 major or critical); 0 price changes and 0 notable page changes observed.

Title
BigCommerce in February 2017
Vendor
BigCommerce
Date
URL
https://rewindex.com/company/bigcommerce/2017/02

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