# BigCommerce in February 2017: incidents, uptime and changes

> BigCommerce in February 2017: 9 incidents on its status page (1 major or critical), 99.13% free of major or critical incidents (vendor-reported). From Rewindex’s archive of BigCommerce’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/bigcommerce/2017/02
Last updated: 2017-03-01T00:02:00Z

- Incidents posted: 9 (major/critical: 1) · Maintenance: 1
- By vendor impact label: major 1, minor 5, none 3
- Uptime (vendor-reported): 99.13% free of major/critical incidents, 98.63% free of any incident; outage time 5 h 48 min, incident time 9 h 10 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [January 2017](https://rewindex.com/company/bigcommerce/2017/01.md) · Next: [March 2017](https://rewindex.com/company/bigcommerce/2017/03.md) · [All months](https://rewindex.com/company/bigcommerce/reports.md) · [BigCommerce](https://rewindex.com/company/bigcommerce.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Amazon Web Services S3 buckets are down](https://rewindex.com/company/bigcommerce/incidents/rnls69xzpzgq.md) | major | 2017-02-28 18:12 UTC | 2017-03-01 00:02 UTC | 5.8 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Availability issues with BigCommerce stores](https://rewindex.com/company/bigcommerce/incidents/50r5m63w0g4n.md) | none | 2017-02-01 23:12 UTC | 2017-02-01 23:22 UTC | 10 min | resolved |
| [DDOS attack in a single data center](https://rewindex.com/company/bigcommerce/incidents/m8d0x1jz9jwl.md) | none | 2017-02-01 23:50 UTC | 2017-02-02 00:55 UTC | 1.1 h | resolved |
| [Issues with Webhooks, Stencil Theme Editing and Omnichannel Checkouts](https://rewindex.com/company/bigcommerce/incidents/v3yr6l88wz3l.md) | minor | 2017-02-03 07:07 UTC | 2017-02-03 07:25 UTC | 18 min | resolved |
| [Phone Support Offline - Austin Power Outage](https://rewindex.com/company/bigcommerce/incidents/cpqjf5z77v8w.md) | minor | 2017-02-05 06:47 UTC | 2017-02-05 08:04 UTC | 1.3 h | resolved |
| [Slow response times on Stencil-designed stores](https://rewindex.com/company/bigcommerce/incidents/stjtn9pd04w2.md) | minor | 2017-02-21 01:35 UTC | 2017-02-21 02:11 UTC | 36 min | resolved |
| [Availability issues with BigCommerce stores](https://rewindex.com/company/bigcommerce/incidents/p0j56mvggr5f.md) | none | 2017-02-21 20:05 UTC | 2017-02-21 20:18 UTC | 13 min | resolved |
| [Availability issues with BigCommerce stores on Stencil](https://rewindex.com/company/bigcommerce/incidents/rpft7wsj1rw9.md) | minor | 2017-02-22 19:25 UTC | 2017-02-22 20:15 UTC | 50 min | resolved |
| [Availability issues with BigCommerce stores](https://rewindex.com/company/bigcommerce/incidents/4c3nvfw5xxhl.md) | minor | 2017-02-26 04:05 UTC | 2017-02-26 04:26 UTC | 21 min | resolved |
| [Amazon Web Services S3 buckets are down](https://rewindex.com/company/bigcommerce/incidents/rnls69xzpzgq.md) | major | 2017-02-28 18:12 UTC | 2017-03-01 00:02 UTC | 5.8 h | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Maintenance of Search Infrastructure \[Cancelled\]](https://rewindex.com/company/bigcommerce/incidents/7wygwdv4y299.md) | maintenance | 2017-02-09 07:25 UTC | not resolved | ongoing | unknown |

## Cite this

BigCommerce posted 9 status incidents in February 2017 (1 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/bigcommerce/2017/02
- Citation: BigCommerce, “BigCommerce in February 2017” (2017-02-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/bigcommerce/2017/02 (CC BY 4.0).
- Markdown link: `[BigCommerce: BigCommerce in February 2017 (2017-02-01)](https://rewindex.com/company/bigcommerce/2017/02)`


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Canonical: https://rewindex.com/company/bigcommerce/2017/02 · Markdown: https://rewindex.com/company/bigcommerce/2017/02.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:08:31.384Z