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CompaniesBigCommerceMonthly reportsJanuary 2017

BigCommerce in January 2017: incidents, uptime and changes

10incidents posted
0labelled major or critical
100%free of major/critical
96.30%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 0 min, incident time 27 h 28 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Minor 7 · No impact listed 3

Incidents 10

IncidentImpactStartedDurationStatusDay
Processing issues with one Payment GatewayNo impact listed1.3 hresolved01-01
Intermittent Store Performance and Asset Load IssuesMinor23 minresolved01-03
Troubles Processing Some OrdersMinor12 hresolved01-05
Manual Orders Returning Error PagesMinor5.0 hresolved01-06
Errors and slow responses in a single database clusterMinor7 minresolved01-13
Inconsistencies with iContact and MailChimp subscriber list integrationsMinor3.3 hresolved01-15
Issues with some payment gateways on storefrontMinor6.6 hresolved01-18
Issues processing payments with Square payment gatewayNo impact listed16 minresolved01-18
Slow Performance and Increased Page Load TimesNo impact listed0 minresolved01-23
Issues with TLS certificatesMinor12 minresolved01-31

Cite this

BigCommerce posted 10 status incidents in January 2017 (0 major or critical); 0 price changes and 0 notable page changes observed.

Title
BigCommerce in January 2017
Vendor
BigCommerce
Date
URL
https://rewindex.com/company/bigcommerce/2017/01

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