Companies BigCommerce Monthly reportsOctober 2016

BigCommerce in October 2016: incidents, uptime and changes

11incidents posted

1labelled major or critical

99.78%free of major/critical

98.32%free of any incident

0price changes

0notable page changes

Vendor-reported outage time 1 h 34 min, incident time 12 h 28 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 1 · Minor 5 · No impact listed 5

Major and critical incidents 1

Incident	Impact	Started	Duration	Status	Day
Power Outage at BigCommerce Call Center	Major	Oct 13, 2016, 00:38	1.6 h	resolved	10-13

Other incidents 10

Incident	Impact	Started	Duration	Status	Day
DDOS attack in a single data center	Minor	Oct 7, 2016, 07:13	10 min	resolved	10-07
Network incident in a single data center	No impact listed	Oct 13, 2016, 06:13	58 min	resolved	10-13
Issues with a single database cluster	No impact listed	Oct 17, 2016, 21:37	11 min	resolved	10-17
Availability issues with BigCommerce stores	Minor	Oct 19, 2016, 08:03	1.4 h	resolved	10-19
Network incident in a single data center	Minor	Oct 19, 2016, 17:08	15 min	resolved	10-19
Large Scale Internet outage affecting Level 3 and DYN	No impact listed	Oct 21, 2016, 13:19	1.9 h	resolved	10-21
3rd party Apps affected by new DDOS attack on Dyn	Minor	Oct 21, 2016, 16:26	6.3 h	resolved	10-21
Slow response times	No impact listed	Oct 22, 2016, 18:23	4.3 h	resolved	10-22
Availability issues with BigCommerce stores	No impact listed	Oct 25, 2016, 01:20	10 min	resolved	10-25
Network incident in a single data center	Minor	Oct 25, 2016, 19:24	2.7 h	resolved	10-25

Maintenance 1

Show scheduled maintenance

Oct 1, 2016, 04:01 [Scheduled] Planned Maintenance on Control Panel Reporting Infrastructure

Cite this

BigCommerce posted 11 status incidents in October 2016 (1 major or critical); 0 price changes and 0 notable page changes observed.

Title: BigCommerce in October 2016
Vendor: BigCommerce
Date: 2016-10-01 00:00 UTC
URL: https://rewindex.com/company/bigcommerce/2016/10

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