# BigCommerce in October 2016: incidents, uptime and changes

> BigCommerce in October 2016: 11 incidents on its status page (1 major or critical), 99.78% free of major or critical incidents (vendor-reported). From Rewindex’s archive of BigCommerce’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/bigcommerce/2016/10
Last updated: 2016-11-01T00:00:00Z

- Incidents posted: 11 (major/critical: 1) · Maintenance: 1
- By vendor impact label: major 1, minor 5, none 5
- Uptime (vendor-reported): 99.78% free of major/critical incidents, 98.32% free of any incident; outage time 1 h 34 min, incident time 12 h 28 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [September 2016](https://rewindex.com/company/bigcommerce/2016/09.md) · Next: [November 2016](https://rewindex.com/company/bigcommerce/2016/11.md) · [All months](https://rewindex.com/company/bigcommerce/reports.md) · [BigCommerce](https://rewindex.com/company/bigcommerce.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Power Outage at BigCommerce Call Center](https://rewindex.com/company/bigcommerce/incidents/4z8jj2hlvrsj.md) | major | 2016-10-13 00:38 UTC | 2016-10-13 02:12 UTC | 1.6 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [DDOS attack in a single data center](https://rewindex.com/company/bigcommerce/incidents/8pprlgpl0h3v.md) | minor | 2016-10-07 07:13 UTC | 2016-10-07 07:23 UTC | 10 min | resolved |
| [Power Outage at BigCommerce Call Center](https://rewindex.com/company/bigcommerce/incidents/4z8jj2hlvrsj.md) | major | 2016-10-13 00:38 UTC | 2016-10-13 02:12 UTC | 1.6 h | resolved |
| [Network incident in a single data center](https://rewindex.com/company/bigcommerce/incidents/pybqxn63gdk7.md) | none | 2016-10-13 06:13 UTC | 2016-10-13 07:11 UTC | 58 min | resolved |
| [Issues  with a single database cluster](https://rewindex.com/company/bigcommerce/incidents/zn3w7knz83dj.md) | none | 2016-10-17 21:37 UTC | 2016-10-17 21:48 UTC | 11 min | resolved |
| [Availability issues with BigCommerce stores](https://rewindex.com/company/bigcommerce/incidents/zc906f6nmqg9.md) | minor | 2016-10-19 08:03 UTC | 2016-10-19 09:28 UTC | 1.4 h | resolved |
| [Network incident in a single data center](https://rewindex.com/company/bigcommerce/incidents/w7kphz4vp5cq.md) | minor | 2016-10-19 17:08 UTC | 2016-10-19 17:23 UTC | 15 min | resolved |
| [Large Scale Internet outage affecting Level 3 and DYN](https://rewindex.com/company/bigcommerce/incidents/yb5m2p9f99ql.md) | none | 2016-10-21 13:19 UTC | 2016-10-21 15:15 UTC | 1.9 h | resolved |
| [3rd party Apps affected by new DDOS attack on Dyn](https://rewindex.com/company/bigcommerce/incidents/zf0cfcpzw8c5.md) | minor | 2016-10-21 16:26 UTC | 2016-10-21 22:47 UTC | 6.3 h | resolved |
| [Slow response times](https://rewindex.com/company/bigcommerce/incidents/z2fmp21vn7bv.md) | none | 2016-10-22 18:23 UTC | 2016-10-22 22:42 UTC | 4.3 h | resolved |
| [Availability issues with BigCommerce stores](https://rewindex.com/company/bigcommerce/incidents/fwc65sh0v3gx.md) | none | 2016-10-25 01:20 UTC | 2016-10-25 01:30 UTC | 10 min | resolved |
| [Network incident in a single data center](https://rewindex.com/company/bigcommerce/incidents/0n9lpcz1r9vp.md) | minor | 2016-10-25 19:24 UTC | 2016-10-25 22:07 UTC | 2.7 h | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Planned Maintenance on Control Panel Reporting Infrastructure](https://rewindex.com/company/bigcommerce/incidents/ql910122ql03.md) | maintenance | 2016-10-01 04:01 UTC | 2016-10-01 10:01 UTC | 6.0 h | resolved |

## Cite this

BigCommerce posted 11 status incidents in October 2016 (1 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/bigcommerce/2016/10
- Citation: BigCommerce, “BigCommerce in October 2016” (2016-10-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/bigcommerce/2016/10 (CC BY 4.0).
- Markdown link: `[BigCommerce: BigCommerce in October 2016 (2016-10-01)](https://rewindex.com/company/bigcommerce/2016/10)`


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Canonical: https://rewindex.com/company/bigcommerce/2016/10 · Markdown: https://rewindex.com/company/bigcommerce/2016/10.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:32:03.860Z