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CompaniesBigCommerceMonthly reportsSeptember 2016

BigCommerce in September 2016: incidents, uptime and changes

6incidents posted
2labelled major or critical
99.68%free of major/critical
99.68%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 2 h 14 min, incident time 2 h 14 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 2 · No impact listed 4

Major and critical incidents 2

IncidentImpactStartedDurationStatusDay
BigCommerce Reporting Infrastructure down, fix in progressMajor2.0 hresolved09-30
Issues with authentication and billing systems availability.Major12 minresolved09-30

Other incidents 4

IncidentImpactStartedDurationStatusDay
Availability issuesNo impact listed58 minresolved09-09
Availability IssuesNo impact listed2.6 hresolved09-12
Control Panel TimeoutsNo impact listed1.8 hresolved09-14
CDN Unavailable or Slow for some customersNo impact listed1.2 hresolved09-16

Maintenance 2

Show scheduled maintenance

Cite this

BigCommerce posted 6 status incidents in September 2016 (2 major or critical); 0 price changes and 0 notable page changes observed.

Title
BigCommerce in September 2016
Vendor
BigCommerce
Date
URL
https://rewindex.com/company/bigcommerce/2016/09

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