# BigCommerce in September 2016: incidents, uptime and changes

> BigCommerce in September 2016: 6 incidents on its status page (2 major or critical), 99.68% free of major or critical incidents (vendor-reported). From Rewindex’s archive of BigCommerce’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/bigcommerce/2016/09
Last updated: 2016-10-01T00:00:00Z

- Incidents posted: 6 (major/critical: 2) · Maintenance: 2
- By vendor impact label: major 2, none 4
- Uptime (vendor-reported): 99.68% free of major/critical incidents, 99.68% free of any incident; outage time 2 h 14 min, incident time 2 h 14 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [August 2016](https://rewindex.com/company/bigcommerce/2016/08.md) · Next: [October 2016](https://rewindex.com/company/bigcommerce/2016/10.md) · [All months](https://rewindex.com/company/bigcommerce/reports.md) · [BigCommerce](https://rewindex.com/company/bigcommerce.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [BigCommerce Reporting Infrastructure down, fix in progress](https://rewindex.com/company/bigcommerce/incidents/2636fp0t7my1.md) | major | 2016-09-30 19:44 UTC | 2016-09-30 21:46 UTC | 2.0 h | resolved |
| [Issues with authentication and billing systems availability.](https://rewindex.com/company/bigcommerce/incidents/vmrrht0z08b9.md) | major | 2016-09-30 23:16 UTC | 2016-09-30 23:28 UTC | 12 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Availability issues](https://rewindex.com/company/bigcommerce/incidents/t5zxmtl9yt3n.md) | none | 2016-09-09 18:44 UTC | 2016-09-09 19:42 UTC | 58 min | resolved |
| [Availability Issues](https://rewindex.com/company/bigcommerce/incidents/4rczwvl0ltpv.md) | none | 2016-09-12 05:13 UTC | 2016-09-12 07:48 UTC | 2.6 h | resolved |
| [Control Panel Timeouts](https://rewindex.com/company/bigcommerce/incidents/5vlndnvx8f44.md) | none | 2016-09-14 14:38 UTC | 2016-09-14 16:26 UTC | 1.8 h | resolved |
| [CDN Unavailable or Slow for some customers](https://rewindex.com/company/bigcommerce/incidents/7nzzsf0frbr1.md) | none | 2016-09-16 02:01 UTC | 2016-09-16 03:11 UTC | 1.2 h | resolved |
| [BigCommerce Reporting Infrastructure down, fix in progress](https://rewindex.com/company/bigcommerce/incidents/2636fp0t7my1.md) | major | 2016-09-30 19:44 UTC | 2016-09-30 21:46 UTC | 2.0 h | resolved |
| [Issues with authentication and billing systems availability.](https://rewindex.com/company/bigcommerce/incidents/vmrrht0z08b9.md) | major | 2016-09-30 23:16 UTC | 2016-09-30 23:28 UTC | 12 min | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Scheduled Maintenance on Store Email](https://rewindex.com/company/bigcommerce/incidents/ygvlj68m2qxx.md) | maintenance | 2016-09-05 06:00 UTC | 2016-09-05 07:40 UTC | 1.7 h | resolved |
| [\[Scheduled\] Planned Maintenance on BigCommerce Reporting Infrastructure](https://rewindex.com/company/bigcommerce/incidents/jct80dccxljy.md) | maintenance | 2016-09-23 04:30 UTC | 2016-09-23 09:30 UTC | 5.0 h | resolved |

## Cite this

BigCommerce posted 6 status incidents in September 2016 (2 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/bigcommerce/2016/09
- Citation: BigCommerce, “BigCommerce in September 2016” (2016-09-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/bigcommerce/2016/09 (CC BY 4.0).
- Markdown link: `[BigCommerce: BigCommerce in September 2016 (2016-09-01)](https://rewindex.com/company/bigcommerce/2016/09)`


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Canonical: https://rewindex.com/company/bigcommerce/2016/09 · Markdown: https://rewindex.com/company/bigcommerce/2016/09.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:11:54.117Z