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CompaniesBigCommerceMonthly reportsJanuary 2016

BigCommerce in January 2016: incidents, uptime and changes

8incidents posted
0labelled major or critical
100%free of major/critical
99.03%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 0 min, incident time 7 h 10 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Minor 7 · No impact listed 1

Incidents 8

IncidentImpactStartedDurationStatusDay
Slow Response to stores, issues with logging inMinor21 minresolved01-04
Internal network issue, services and storefronts intermittently avaialbleMinor1.4 hresolved01-13
Increased error rates on Storefronts, API and Control PanelMinor53 minresolved01-20
Increased error rates on API callsMinor2.1 hresolved01-21
Issues with database cluster in a single datacenter: Interrmittent connectivity issues.Minor27 minresolved01-25
[Scheduled] Scheduled Maintenance on Store EmailNo impact listed4.0 hresolved01-27
Mail Authentication ErrorMinor1.2 hresolved01-27
Mail Issues: Some customers having issues logging into email.Minor7 minresolved01-27

Cite this

BigCommerce posted 8 status incidents in January 2016 (0 major or critical); 0 price changes and 0 notable page changes observed.

Title
BigCommerce in January 2016
Vendor
BigCommerce
Date
URL
https://rewindex.com/company/bigcommerce/2016/01

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