Everything SaaS vendor changes

SendGrid removed a resolved SIP incident (impact: none), started 2026-10-10 05:08 UTC and resolved 2026-10-10 05:40 UTC. The vendor reported a 10-minute degradation caused by a critical downstream provider outage, affecting incoming SIP request authentication and modifications to SIP Trunk and SIP Domain configurations; the downstream issue was resolved.

Twilio deleted a resolved incident affecting SIP authentication and SIP Trunk/SIP Domain configuration in US1, with vendor impact “none.” It started at 2026-10-10 05:08 UTC and resolved at 2026-10-10 05:40 UTC; the vendor described a 10-minute disruption caused by a critical downstream-provider outage and said the downstream issue was resolved.

Qdrant marked the AWS us-east-1 cluster metrics incident resolved at 2026-10-17 20:22 UTC, changing impact from minor to none. Monitoring metrics, including /sys_metrics, were unavailable due to internal metrics collection; reads and writes were unaffected. The retained update still says a fix is underway; start time and duration are not provided.

Qdrant corrected the incident title from “luster metrics unavailable in AWS us-east-1” to “Cluster metrics unavailable in AWS us-east-1.” This is a wording-only correction; no impact, timing, cause or fix details changed in the supplied diff.

The pricing page removed “Claude Code included” labels from Pro and Max and added “Code” after “Claude” in a feature list. These are presentation changes; the diff does not establish that Claude Code access changed for either plan.

Klaviyo reported a major degradation in flow message sending starting 2026-10-17 17:01 UTC, with some customers’ flow emails delayed; immediate sends remained unaffected. The incident was still open when archived, after 1 h 4 min at the last update. Klaviyo said it had identified the cause and was working on a fix, without specifying either.

A major high-error-rate incident on 1Password.com affected USA/Global access to passwords and other items, Admin console, Sign in, and syncing between devices starting 2026-10-16 23:45 UTC. A fix was deployed at 10-17 03:13 UTC; the incident remained open under monitoring when archived, open for 3 h 27 min at the last update.

Greenhouse reported a major HRIS Link UKG Pro Onboarding Integration incident: some customers’ new hires could fail to sync to UKG. It ran from 2026-10-16 22:44 UTC to 2026-10-17 04:24 UTC (5 h 40 min). Greenhouse implemented a fix and said it was restoring affected connections and would resend pending hires; no customer action was needed.

Cloudinary’s major web UI outage prevented some users from logging in or using the Console and Media Library. It started at 2026-10-16 20:06 UTC and was resolved at 2026-10-16 21:53 UTC, lasting 1 h 46 min; a fix was implemented at 21:08 UTC. Image/video delivery, uploads and API requests using API credentials were unaffected.

Fly.io reported a major outage of the fly-metrics.net hosted Grafana and log search instance starting 2026-10-16 18:08 UTC, resolved at 2026-10-16 19:24 UTC (1 h 15 min). The vendor attributed unavailability to host maintenance; logs and metrics shipped to other sources via Fly Telemetry or the Fly Log shipper remained available.

Cloudflare reported a major outage affecting logins to the Fedramp Dashboard and applications protected by Fedramp Access from 2026-10-16 17:56 UTC to 2026-10-16 19:09 UTC, lasting 1 h 12 min. Cached CDN files and other Edge security features were unaffected. Cloudflare implemented a fix and resolved the incident.

Fly.io’s major fleet-wide host reboots mitigated PwnEscape (Linux Kernel CVE-2026-99999), making Machines, volumes and MPG instances unavailable for 15–20 minutes per host. The incident ran from 2026-10-16 16:22 UTC to 2026-10-17 05:15 UTC (12 h 52 min); it was resolved, though a small number of hosts remained degraded or offline.