| Multiple Services Impacted | minor | 10 min |
| Delay in Processing Loyalty API request | minor | 12 min |
| Multiple Services Impacted | minor | 33 min |
| Delays on Transactional Email Delivery and Preview | minor | 6 min |
| Delays in event processing affecting automations | minor | 2.8 h |
| Issue with Ecommerce orders | critical | 11 min |
| Delay sending emails | minor | 4.8 h |
| Delays affecting email previews and "view in browser" links | none | 4.1 h |
| Delayed transactional email delivery | none | 2 min |
| SMS Routing to Sweden degraded | none | 2.4 h |
| SMS Soft Bounces | major | 2.0 h |
| Issue with push notifications in conversation mobile app | minor | 15 min |
| Multiple services are impacted | minor | 27 min |
| Issue with Phone and Conversations | minor | 2.5 h |
| Issue with the Transactional Platform Frontend | minor | 13 min |
| Issues with Contacts and Imports services | critical | 39 min |
| Multiple Services are Impacted | minor | 1.7 h |
| Security Incident - ClickFix | none | 0 min |
| SSO and SAML login not available | critical | 21 min |
| Attacker gained access to client accounts | none | 0 min |
| Degraded performance - Email Links | minor | 3.1 h |
| Campaign Stats Impacted | minor | 1.1 h |
| Degraded performance — Contacts, campaign statistics, and email/SMS processing delays | minor | 3.0 h |
| Issue with Phone Application | critical | 27 min |
| Multiple Services Impacted | minor | 50 min |
| Delay in outbound webhooks, MA Tracker and Workflow execution | minor | 3.4 h |
| Multiple services are impacted | minor | 1.1 h |
| Multiple services are impacted | minor | 1.7 h |
| SMS Delivery impacted | minor | 13 min |
| Issue with Events and dependent services | minor | 12 h |
| Unified Objects Event Consumption Impacted | minor | 26 min |