Brevo: Issues with Contacts and Imports services
Brevo reported a critical outage affecting Contacts and Imports services, disrupting usage for some customers starting 2026-09-19 12:51 UTC. The incident lasted 38 min and was resolved at 2026-09-19 13:30 UTC; Brevo reported mitigating the impact and reducing errors but did not disclose the cause or specific fix.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: ContactsContactsContact Management APIContact Management API
Timeline of updates
- investigating
We’ve detected an issue affecting contacts and import services, and as a result, some customers may be experiencing disruptions while using it. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information.
- identified
We have identified the cause of the issue affecting Contacts and Import Services. Our team is currently working on implementing a fix to mitigate the impact. We will continue to monitor the situation closely and share further updates as we make progress toward resolution.
- monitoring
We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability. We’ll provide an update once we confirm the issue is fully resolved.
- resolved
The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.
Rewindex changes for this incident
- Critical incident: Issues with Contacts and Imports services 2026-09-19 12:51 UTC
Impact, status and times are the vendor’s own, as last archived. View on status.brevo.com (opens in new tab). Brevo profile · Recent Brevo incidents · Markdown · JSON